Front Desk Supervisor

FRONT DESK SUPERVISOR 

Overview

Front Desk Supervisor serves in a leadership role on the hotel's "Front Desk team".

Front Desk Supervisor will ensure that all guest, and client needs and requirements. This associate will additionally help and manage accounts receivable, perform internal and external marketing, and analysis, monitor and manage social media channels, whilst ensuring content on hotel/OTA websites/primary platforms are consistently up to date.. T

• Coordinate, filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements.
• Assist in the preparation and organizing of promotional material or events.
• Ensure adherence to laws and policies.
• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. 
• Assistance in prepare annual revenue budget, annual marketing plan, and quarterly sales strategy reports with General Manager.
• Assist in direct sales efforts of the hotel as outlined in the marketing plan.
• Manage the sales budget review regularly with General Manager.
• General top-line revenue to meet or exceed budget goals.
• Cultivate and source leads through cold calls, telemarketing, direct sales, and networking.
• Compile competitive intelligence and reports.
• Maintain rapport with competitor hotels, lead sources, clients, and the local community.
• Create and produce quarterly sales plans.
• Review and utilize Franchise Source sales tools.
• Work closely with Corporate Regional Operations Director, General Manager and Front Desk Associates on Revenue Management.
• Conduct regular conference calls with General Manager & Revenue Manager.
• Communicate with Front Desk regarding group businesses, negotiated accounts, etc.
• Conduct regular Site Tours.
• Attend community relations meetings.
• Possess and utilize excellent time management skills.
• Thoroughly understand and implement the Brand service culture.

Job Requirements

Rewarding Hard Work:
 

• Incentive based bonus program.
• Employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations!

Career Growth:
 

• Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself.

Equal Opportunity Employer