Front Desk Supervisor- Pm

Join the Heart of Hilton Head Island!

The Sea Pines Resort Welcome Center is currently looking for a Front Desk Supervisor.

JOB SUMMARY:

Supervises day-to-day operations, guest relations, and front office activities at the Welcome Center and assists in training staff on highest level of guest service in accordance with Forbes five star standards, problem solving, and improved efficiency. In absence of Front Office Manager and the Assistant Front Office Manager acts as Manager on Duty. When needed, acts directly as Front Desk and Concierge Agent in checking in/out guests, addressing guest concerns, and providing special services as needed to make guests' stays more enjoyable.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Acts as manager on duty in absence of Front Office Manager and the Assistant Front Office Manager.
• Assists in training the team to perform their functions according to the highest level of guest service, safety, productivity, and efficiency.
• Assists Management with daily operating procedures, record keeping, reporting, forecasting, and follow up with guests, vendors, and staff.
• Analyzes reservations for occupancy and special guest needs, schedules shift staffing, and allocates resources as needed.
• Coordinates priorities with Owner Services, Housekeeping, and Maintenance teams.
• Trains interns and junior staff members in Front Desk and Concierge operations, responding to guest needs, and resolution of guest problems.
• Assists the Assistant Front Office Manager and the Front Office Manager in leading routine departmental team meetings for communications and improvement.
• Performs duties of Front Desk and Concierge Agent when needed.
• EDUCATION and/or EXPERIENCE :

Minimum of three years of college (hospitality school preferred) and minimum of one year of related experience and/or training; or equivalent combination of education and experience. Excellent customer service and communication skills are essential. Computer skills including ability to use computer-based reservations systems are critical.

CERTIFICATES, LICENSES, REGISTRATIONS :

Valid Driver's License

BENEFIT PRIVILAGES:

• Competitive Wages
• Health, dental, vision, life and other insurance after a 60 day waiting period for full time employees
• Free unlimited golf rounds for all employees on Atlantic Dunes and Heron Point golf courses (cart fee applies)
• Discounted room rates for employees and family at both the Inn & Club at Harbour Town as well as at our other Riverstone properties
• Discounted food & beverage, resort apparel, and activities including fitness, tennis, and golf
• Special employee events
• Additional Voluntary Benefits
• 401(k) with company match and Profit Sharing for all employees (must complete (1) year of service and 1,000 work hours to receive company match)
• Employee Referral Program
• Preferred Pricing on Tournament tickets to the RBC Heritage presented by Boeing

Job Type: Full-time

Pay: From $18.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays

Work setting:

• In-person

Ability to Relocate:

• Hilton Head Island, SC: Relocate before starting work (Required)

Work Location: In person