Front Desk Supervisor

Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management.
Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam.
Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality.
For more information, visit Northwood's website at http://www.northwoodhospitality.com
Job Descripition
About Us:
Planters inn is a proud member of the prestigious Relais Châteaux collection, renowned for offering exceptional experiences in hospitality. We are currently seeking a dynamic and experienced individual to join our team as a Front Desk Supervisor. If you have a passion for delivering unparalleled customer service and possess strong organizational and leadership skills, we invite you to apply.
Responsibilities:

• Guest Service Excellence:
  
  • Ensure a warm and welcoming atmosphere for guests.
  • Handle guest inquiries, requests, and concerns promptly and professionally.
  • Supervise Front Desk operations to guarantee a seamless check-in and check-out process.
• Team Leadership:
  
  • Lead and motivate Front Desk staff to deliver outstanding service.
  • Provide training and support to ensure team members are well-prepared to exceed guest expectations.
  • Foster a positive and collaborative work environment.
• Operational Efficiency:
  
  • Oversee daily operations of the Front Desk, including room reservations, billing, and cashiering.
  • Maintain accurate records and reports related to guest interactions and transactions.
  • Implement and enforce standard operating procedures to optimize efficiency.
• Problem Resolution:
  
  • Address and resolve guest issues and complaints in a timely and effective manner.
  • Collaborate with other departments to ensure guest satisfaction.
• Quality Assurance:
  
  • Monitor and maintain the quality of service provided to guests.
  • Conduct regular audits to ensure adherence to Relais Châteaux standards.

Qualifications:

• Previous experience in a supervisory or leadership role within the hospitality industry.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in hotel management software and MS Office Suite.
• Knowledge of Relais Châteaux standards and commitment to excellence.

Education:

• Bachelor's degree in Hospitality Management or a related field (preferred).

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan
• Employee discounts on accommodations and dining
  About Us:
  [Your Company Name] is a proud member of the prestigious Relais Châteaux collection, renowned for offering exceptional experiences in hospitality. We are currently seeking a dynamic and experienced individual to join our team as a Front Desk Supervisor. If you have a passion for delivering unparalleled customer service and possess strong organizational and leadership skills, we invite you to apply.
  Responsibilities:
  
  • Guest Service Excellence:
    
    • Ensure a warm and welcoming atmosphere for guests.
    • Handle guest inquiries, requests, and concerns promptly and professionally.
    • Supervise Front Desk operations to guarantee a seamless check-in and check-out process.
  • Team Leadership:
    
    • Lead and motivate Front Desk staff to deliver outstanding service.
    • Provide training and support to ensure team members are well-prepared to exceed guest expectations.
    • Foster a positive and collaborative work environment.
  • Operational Efficiency:
    
    • Oversee daily operations of the Front Desk, including room reservations, billing, and cashiering.
    • Maintain accurate records and reports related to guest interactions and transactions.
    • Implement and enforce standard operating procedures to optimize efficiency.
  • Problem Resolution:
    
    • Address and resolve guest issues and complaints in a timely and effective manner.
    • Collaborate with other departments to ensure guest satisfaction.
  • Quality Assurance:
    
    • Monitor and maintain the quality of service provided to guests.
    • Conduct regular audits to ensure adherence to Relais Châteaux standards.
  
  Qualifications:
  
  • Previous experience in a supervisory or leadership role within the hospitality industry.
  • Exceptional customer service and communication skills.
  • Strong organizational and multitasking abilities.
  • Proficient in hotel management software and MS Office Suite.
  • Knowledge of Relais Châteaux standards and commitment to excellence.
  
  Education:
  
  • Bachelor's degree in Hospitality Management or a related field (preferred).
  
  Benefits:
  
  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Employee discounts on accommodations and dining

We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations.
We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.