Address
Form of workPosition Type:
Secretarial/Clerical/Other/Specialist Help Desk
Date Posted:
4/18/2023
Location:
Digital Learning & Campus Tech
Date Available:
05/01/2023Job Title: Help Desk SpecialistWage/Hour Status: Nonexempt
Reports to: Coordinator Customer Support Pay Grade: AO 8
Dept./School: Technology Support Length of Contract: 12 mos.
Dated: 2/13/19
Primary Purpose:
The Technology Help Desk Specialist provides a wide variety of technical support, troubleshooting and assistance via phone, enterprise ticketing system, email and remote access. The Technology Help Desk Specialist supports a variety of district technology including computer and mobile device operating systems, software, hardware, network troubleshooting and enterprise systems and applications. The Technology Help Desk Specialist also helps to set up and maintain workflow within the enterprise ticketing system and serves as a communication conduit between the department and the users.
Qualifications and Skills:
Education/Certification:
High school
Computer Science, equivalent certification, or equivalent experience in providing technical support preferred
Reliable transportation with current liability insurance
Flexibility and strong work ethic
Ability to detect and resolve technical or technology-related problems
Excellent organizational, communication, and interpersonal skills
Major Responsibilities:
Skills and Expertise:
Travel Requirements:
Mental Demands/Physical Demands/Environmental Factors:
Work Hours:
40 hr/week - Mon. - Fri. 8:00 - 5:00
Supervisory Responsibilities:
None
Equipment Used:
Computer, Phone, printer, and other computer peripherals.
Secretarial/Clerical/Other/Specialist Help Desk
Date Posted:
4/18/2023
Location:
Digital Learning & Campus Tech
Date Available:
05/01/2023Job Title: Help Desk SpecialistWage/Hour Status: Nonexempt
Reports to: Coordinator Customer Support Pay Grade: AO 8
Dept./School: Technology Support Length of Contract: 12 mos.
Dated: 2/13/19
Primary Purpose:
The Technology Help Desk Specialist provides a wide variety of technical support, troubleshooting and assistance via phone, enterprise ticketing system, email and remote access. The Technology Help Desk Specialist supports a variety of district technology including computer and mobile device operating systems, software, hardware, network troubleshooting and enterprise systems and applications. The Technology Help Desk Specialist also helps to set up and maintain workflow within the enterprise ticketing system and serves as a communication conduit between the department and the users.
Qualifications and Skills:
Education/Certification:
High school
Computer Science, equivalent certification, or equivalent experience in providing technical support preferred
Reliable transportation with current liability insurance
Flexibility and strong work ethic
Ability to detect and resolve technical or technology-related problems
Excellent organizational, communication, and interpersonal skills
Major Responsibilities:
- Provide remote (phone, email, ticketing system) support to detect and resolve problems with computers, mobile devices, and other technology items.
- Process and prioritize work orders, projects, and other duties in a timely fashion.
- Maintain records for work orders, inventory, and training towards district goals.
- Communicate information regarding issues and solutions efficiently with appropriate staff and colleagues.
- Uphold constant professionalism within all dialogue, correspondence, appearance, behavior, and work ethic.
- Build strong rapport with district employees by demonstrating high quality customer service while encouraging understanding and use of good computing practices.
- Comply with federal, state, and district policies, as well as department safety and security procedures concerning technology and its use.
- Employees must uphold a commitment to the district's mission, vision, values, and strategic plan.
- Other duties as assigned.
Skills and Expertise:
- Familiarity with operating systems including Windows, ChromeOS, macOS, and iOS.
- Fundamental troubleshooting of computer operations, connectivity, and configuration.
- Comprehension of technical terms, hardware manuals, and technology procedures.
- Ability to complete multiple tasks, be self-motivated, and work independently as well as part of a team.
- Must possess robust verbal and written skills for communication with technical and non- technical staff members.
- Be able to execute tact and courtesy by minimally impacting classroom instruction while working.
- Must provide quality customer service in all interactions, whether directly or indirectly related to the achievement of your duties.
Travel Requirements:
- Very limited travel required
Mental Demands/Physical Demands/Environmental Factors:
- Physical: Repetitive motions, prolonged use of computers
- Lifting: Often up to 10 lbs, occasionally up to 50 lbs.
- Attendance: Scheduled hours and regular meeting presence required.
- Mental: Sustain focus and emotional control under stress, interruptions, and distraction.
- Environment: Indoors except when traveling, controlled environment.
Work Hours:
40 hr/week - Mon. - Fri. 8:00 - 5:00
Supervisory Responsibilities:
None
Equipment Used:
Computer, Phone, printer, and other computer peripherals.
