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Form of workAbout Technica:
At Technica Corporation, our goal is to provide exceptional professional services and innovative technology solutions that meet or exceed our customer’s expectations. We specialize in a wide range of advanced information technology solutions from Systems Engineering to Information Assurance, and from Software Development to Product Solutions. From our locations across the DC Metro area, San Antonio, Texas and Huntsville, Alabama, we provide technological subject matter expertise, program management and business process knowledge as a trusted advisor in support of our Department of Defense and other Federal Agency customers.
Technica Corporation is seeking to fill a Help Desk (Service) Specialist IVto support our DANS team in our San Antonio, TX location. What success looks like in this role:
- Provide Tier 2/3 support to sustain Air Force Cyber Vulnerability Assessment/Hunter (CVA/H) Weapon System (WS)
- Perform initial tickets troubleshooting and documenting steps to resolve incidents in accordance with operational guidance via phone calls and/or ServiceNow queue and escalates issues to S/W Development support as needed.
- Records and reports concerning network operations and maintenance.
- Troubleshoots network performance issues and analyzes network traffic.
- Monitor and perform health checks on multiple perimeter security devices.
- Performs recurring maintenance activities such as device reboots on perimeter devices and Implementing firewall routing rules and policies.
- Maintains smooth operation of multi-user computer systems, including coordination with network engineers.
- Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
- Performs systems security administration functions, including creating user profiles and accounts.
- Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
- Utilizes Service Now application for CVA/H Incident resolution.
- Develops and monitors policies and standards for allocation related to the use of computing resources.
- Experienced with and frequent use and application of technical standards, principles, and theories.
- Works under general supervision, providing solutions to technical problems of moderate scope/complexity.
- Active TS/SCI Required
- Bachelor's Degree in IT of equivalent field and 8 years of experience or Associate's Degree in IT or equivalent field and 10 year of experience.
- DoD 8140.01 Compliant: IAT II
- Familiarization with Air Force Cyber Weapon Systems
- Familiarization with Service Now
- ServiceNow Certified System Administrator ServiceNow
- Experience with Air Force network topologies / architecture / infrastructure
- Experience with Air Force Cyber Protection Team construct
- DoD 8140.01 Compliant: IAT II (CompTia Security +)
EQUAL EMPLOYMENT OPPORTUNITY
It is Technica's policy to affirmatively support Equal Employment Opportunity (EEO) for all qualified individuals without regard to color, gender, religion, creed, national origin, age, race, disability, gender identity, genetic information, sexual orientation, marital status, veteran status or any other characteristic protected by law. This policy covers all aspects of the employment relationship including recruiting, hiring, compensation, assignment, promotion, transfer, training, working conditions, employment longevity, retirement, employee benefits and termination.
Technica's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited. Equal Opportunity Employer Minorities/Women/Vets/Disabled/Gender Identity/Sexual Orientation.
