Help Desk & MSP Technician

JETT Business Technology, an Atlanta leader in Managed IT Services and Solutions is seeking to expand our team of successful IT professionals. The ideal candidate for our Help Desk Technician will be responsible for inbound support calls along with the day-to-day tasks of monitoring, maintaining, and reporting on JETT’s remote customer computer systems. Additionally, providing in-house Help Desk services required for customer infrastructure (Server, PC, LAN, and WAN systems), including ad-hoc troubleshooting, and end-user instruction is required. The candidate will be required to work 1 day at the JETT office and 4 days are work from home.

Min. 2 years Hands-on skill in technical support of the following:

• Microsoft Windows 8.1 & 10; Microsoft Office 2013, 2016 and 2019 with working knowledge of Microsoft email clients using POP3, SMTP, IMAP, and O365
• Basic level administration of Microsoft Windows Server Active Directory/users and computers system - Windows Server 2008, 2012R2, 2016, 2019 and 2022
• Basic level administration of Microsoft Windows Terminal Server 2008, 2012R2, 2016, 2019 and 2022
• Administration of Microsoft O365 users and distribution lists
• IP Networking and components – general concepts of IP addressing, switches, NICs, and wireless networks
• Remote monitoring, maintenance, and reporting on remote customer computer systems
• Intel-based desktop and laptop systems – working knowledge of out of the box setup, hardware upgrade, and replacements

Professional Certifications and Other Requirements:

• Ninja RMM system user experience (preferred)
• Managed Services (MSP) support experience (preferred)
• Experience with Microsoft Office 365 with an emphasis on email (preferred)
• Microsoft MTA – Microsoft Technology Associate (preferred)

Interpersonal & Problem Solving Skills:

• Ability to effectively provide support over the phone and via Internet-based remote access tools by patiently listening to the customer’s needs and issues and turning that into tangible, results-based approach and actions
• Ability to discuss the customer’s IT issues at a level that is fully understandable by the customer and comfortable to them
• Daily demonstration of excellent customer service attitude
• Sound ability to problem solve and think creatively during the process

A FULL BACKGROUND CHECK AND DRUG SCREEN WILL BE REQUIRED FOR CANDIDATES TO PROGRESS IN CONSIDERATION.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Server Monitoring: 1 year (Preferred)
• Service Desk: 1 year (Preferred)
• TCP/IP: 1 year (Preferred)
• Windows: 2 years (Preferred)
• Active Directory: 1 year (Preferred)
• Help desk: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• MTA (Preferred)

Work Location: Hybrid remote in Alpharetta, GA 30005