IT Help Desk Technician (8:00PM - 8:00AM shift)

ESSENTIAL DUTIES AND RESPONSIBILITIES Includes, but not limited to the following:

1. Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community.
2. Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and resolving difficulties with Smart Device Technology over the LAN, WAN, and VPN.
3. Determines the most effective manner to resolve client's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with other technical staff when necessary.
4. Records required customer and problem information in the Helpdesk Ticket System. Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job. Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
5. Resolves Support Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.
6. Works on HelpDesk related projects as assigned by supervisor.
7. Respond to queries either in person, email, remotely, or over the phone.
8. Write training manuals and provide all workstation documentation.
9. Maintain performance of workstations, peripherals, and Smart Devices.
10. Walk customer through problem-solving process.
11. Responsible for workstation, software, & peripheral inventory tracking.
12. Provide support for local Printer issues & work with vendors if needed.
13. Install and support VOIP phone equipment.
14. Maintain & ensure IT Corporate regulatory compliance and standards.
15. Ensure virus protection, security, and GPO settings for all workstations.
16. Setup new hire, termination, and add/moves related to workstations.
17. Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Expertise in Windows 10 & Office 365.
2. Good working knowledge of older versions of Windows Office.
3. Knowledge & hands on experience working with VPN technologies.
4. Knowledge & hands on experience working on Lenovo/Dell/HP workstations & Laptops.
5. Knowledge & hands on experience working with multifunctional printers.
6. Knowledge & hands on experience working latest Smart Devices (iPad, iPhone, Surface, etc.).
7. Knowledge of the latest hardware technologies for workstations, peripherals, and smart devices.
8. Knowledge & hands on experience working with TCP/IP (IPCONFIG, NBTSTAT, PING, etc.).
9. Ability to analyze problems and provide clear recommendations.
10. Strong organizational skills.
11. Must be able to work independently and manage own workload as well as be a team player.
12. Able to multi-task and work under tight deadlines.
13. Able to collaborate with clients and have a strong desire to excel.
14. Must be an effective problem solver.
15. Excellent verbal and written communication skills.
16. Ability to follow Company policies and safety guidelines.

EDUCATION and/or EXPERIENCE
Associate's degree or equivalent in computer science, information technology, or equivalent desired. A minimum of two years of experience with troubleshooting latest workstations & devices.
WE OFFER

• Competitive compensation
• Medical, Dental, and Vision insurance for you and your dependents eligible on the date of hire
• 401(k) Retirement Plan with Company match up to 3%
• Paid Vacation - 11 days earned for the first year, 1 day added per additional year
• Paid Holidays - 12 days per year
• Paid Sick Leave - 40 hours earned for the first year
• Profit-Sharing
• Annual merit increases
• Employee tire discount after two months of employment

EQUAL EMPLOYMENT OPPORTUNITIES POLICY
Toyo/Nitto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Toyo Tire Holdings of Americas, Inc values the contribution each employee brings to our organization. The starting pay will vary based on a number of factors, including, but not limited to education and experience within the job and/or industry. The salary range listed is what we reasonably expect to compensate generally for candidates that meet the specified qualifications and requirements listed on the specific job description. We provide a competitive compensation package along with a robust benefits program to meet your needs.