Help Desk Manager

JOB DESCRIPTIONAs the HELP DESK MANAGER, you will be responsible for leading and overseeing the IT support team, ensuring the efficient resolution of technical issues, and providing excellent customer service to end-users for all regional corporate offices and approximately 280 remote apartment community locations. Your primary objective will be to manage the daily operations of the support team, coordinate incident and request management, and implement best practices to optimize IT support services. You will play a crucial role in ensuring the smooth functioning of IT systems and enhancing user satisfaction across the organization.REQUIRED SKILLS & EXPERIENCE8-10 years industry experience including 3 years managing teams.
Bachelors degree in information technology, computer science, or a related field (Master's degree preferred).
Strong technical knowledge of IT systems, hardware, software, and networks.
Experience in incident and request management using IT service management (ITSM) frameworks.
Strong knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and network hardware (routers, switches, etc.).
Strong knowledge of telecom systems, including VoIP phone systems.
Mobile device configuration and management (iOS and Android).
Desktop image creation, maintenance, and deployment with Intune.
Knowledge of MS Office products.NICE TO HAVE SKILLS & EXPERIENCECCNA
Security +
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.