Help Desk Analyst

Responsibilities:

• Provide First-Line Support:

• Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues related to Windows 10/11, Active Directory, MS Office 365, Azure VPN, and other IT systems.

2. Ticket Management:

• Log and track support requests using our ticketing system.
• Prioritize and escalate issues as needed to ensure timely resolution.

3. Customer Service:

• Deliver exceptional customer service by addressing user concerns, providing clear instructions, and maintaining a positive and professional demeanor.
• Keep end-users informed about the status of their support requests.

4. Technical Documentation:

• Create and maintain documentation for common issues and resolutions.
• Contribute to the knowledge base to facilitate efficient problem resolution.

5. Collaboration:

• Work closely with other IT team members to address complex technical issues.
• Collaborate with colleagues to implement solutions and share best practices.

• Proven experience as a Help Desk Analyst or similar role.
• Technical proficiency in troubleshooting hardware and software issues.
• Knowledge of Windows 10/11, Active Directory, MS Office 365, and Azure VPN.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to prioritize and manage time effectively.

BENEFITS:

• Competitive compensation
• A rich benefits package including medical, dental, and vision insurance for full time employees.
• Opportunity to shape an emerging brand, building a network of knowledgeable resources that differentiate a dynamic and fast-growing organization.

ABOUT DiRX:

Headquartered in East Brunswick, New Jersey, DiRx is a new type of digital pharmacy that is designed to deliver significant savings to consumers on most commonly prescribed, FDA-approved, generic medications - delivered to their doorstep on a recurring subscription model. Envisioned by a team of experienced health care leaders whose goal is to put consumers first and enhance affordability, DiRx’s service will be available on a cash-only subscription basis, without insurance.

DiRx is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.