Address
Form of work
SalaryRequired Certification: Completion of the CSS certification within 6 months of hire date required.
Essential Functions:
- Provide support via phone, desktop sharing, chat, email, and walk-in support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionally and communicating policy. Record required customer and problem information in the issue tracking system. Update, track, and close tickets upon resolution. Elevate complex and/or high priority problems to senior team members or the appropriate support groups for resolution. Resolve Level 1 work orders.
- Verify that suggested solutions effectively resolve the users' problems through verbal or email follow-up and document those solutions.
- Work on Help Desk related projects as assigned. May have extra duties based on interest or experience (i.e., hardware, internet, documentation, database, training, or teaching duties).
- Help to set schedules, assign work priorities, and provide supervision to student assistant workers.
Additional Position Information:
Required Qualifications:
Education:
Requires high school diploma or GED.
Experience:
Requires up to 2 year of experience and/or training in a computer related field that would include hardware, software, and network troubleshooting. Familiarity with Microsoft 365 products required. Ability to learn and support new and fast-changing technologies required. Ability to maintain confidential password, and experience with writing and editing of training materials required. Strong interpersonal skills, attention to detail and able to maintain good work habits under pressure required. Ability to communicate technical problems with non-technical users required. Customer service training and/or experience preferred. Prefer one year of experience and/or training in a computer related field that would include hardware, software, and network troubleshooting. Familiarity with Microsoft 365 products
Leadership:
Responsible for directing and monitoring the work of student and/or temporary workers.
Physical Requirements:
Light physical effort required involving stooping and bending; individual has limited discretion about walking, standing, etc.; occasionally lifting of lightweight objects (up to 25 lbs.).
Working Conditions:
Standard working environment with possible minor inconveniences due to occasional noise, crowded working conditions and/or minor heating/cooling or ventilation problems. Near continuous use (>70% of the time) of a video display terminal
Application Deadline: Review of candidate will begin on March 13, 2024.
Compensation: The compensation for this position is $16.82/hour.
Application Instructions: In order to be considered for this position, please attach your resume, cover letter and a list of three professional references.
FLSA Status (exempt/nonexempt):
Union Affiliation (if applicable):
For assistance with your application or attachments, please contact the Human Resources representative listed:
Sena Jodoin Email:
Background Check Statement
The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus. As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.
Non-Discrimination Statement
The University of Akron is an Equal Education and Employment Institution. View our
Non-Discrimination Statement
for more information. Equal Opportunity Employer, including disability/veterans. State of Residence Statement
It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.
All About UA
The University of Akron is a vibrant community driven by collaboration, partnership and a steadfast determination to provide opportunity and success to all learners The University of Akron believes diversity is a vital element of an equitable and thriving workplace. A diverse workforce is essential as we strive to create a dynamic academic environment that prepares students to be citizens of the world around them, and as we deepen the value we place on our connection to the Greater Akron community.
We celebrate the power of uniqueness, and the strength that coalesces when unique voices are heard. We seek to empower employees to lead in their colleges, departments, offices and divisions. People of all backgrounds work on our campus every day, and we value the contribution of each individual in their commitment to a better University of Akron.
We welcome candidates who are passionate about shaping and inspiring the next generation of thinkers, experts, artists and leaders. Bound and determined to meet every challenge, we continue to climb, to forge new paths and reach new heights – and we want you to join us. Bring your voice. Bring your uniqueness. Bring you. We are Akron. We rise together.
For more information about The University of Akron or the Akron community please visit our
About UA
page.Benefits
The University of Akron offers a competitive total compensation package comprised of a competitive salary and comprehensive benefits for eligible employees including medical, dental, vision, short and long-term disability, life insurance, and paid leave of absences including time off for illness, vacation, and maternity or paternity leave. In addition, eligible employees and their dependents are provided tuition remission. All staff and eligible non-bargaining unit faculty have the option to request a Flexible Work Arrangement (FWA). The University of Akron participates in state retirement systems and offers alternative retirement options with competitive employer contributions. Optional investment opportunities are available including deferred compensation programs (403(b) and 457(b)). Please visit our
benefits home page
for more information.
