Help Desk Analyst

This job is for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Non-Profit field. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. This Help Desk Analyst role is located in the Boulder, Colorado area and is a long-term contract / temporary opportunity.
What you get to do every single day
- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
- Independently investigate and implement solutions to technical issues
- Resolve technical help tickets submitted via phone, email, and walk-ups
- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
- Expertise in Hardware Troubleshooting
- Active Directory experience
- Proficiency in Network Troubleshooting
- Software Problems experience
- Background in installing and configuring operating systems, networked and local printers, and business applications
- Familiarity with basic networking concepts
- User administration and bug fixing in a client-server environment
- IT support ticketing system experience desired