Help Desk Analyst

Amazing Care Home Health Services is currently hiring a Help Desk Analyst for Aurora Location.

Since 2004 Amazing Care has grown from a small company in Aurora to a rapidly-growing agency serving the entire Front Range with 4 locations. The truly amazing part of this story is we did not use the standard growth-focused model, but we focused on the two most important groups: our employees and clients. Our mantra is simple, yet powerful: Let compassion and quality of service lead the way.

Job Requirements:

We are looking for a very strong desktop support person to join the Amazing Care Team.

• Strong Customer Service focus
• Processes and prioritizes work requests and escalations in a timely and efficient manner.
• Performs routine troubleshooting and maintenance (by either phone or dispatch) on computers, monitors, peripherals, software; installation, repair, and upgrade of software within the organization including but not limited to software applications and business suites, operating systems, drivers, and utilities
• Deploys new equipment and all operating software. (Mac and PC's).
• Performs basic account maintenance and troubleshooting.
• Provides end user customer support to assist end users with all use aspects of their devices including set-up, installation, troubleshooting, repairs, maintenance and upgrades.
• Technical support and troubleshooting of Windows workstations, MS Office, Office 365, user accounts, Voice over IP (VoIP), basic network connectivity.
• Maintains a current and accurate inventory of all devices at all times.
• Maintains accurate and current documentation on process, procedure and infrastructure.
• Detail oriented gets it right the first time
• Able to lift and move 25 pounds repeatedly
• Perform other duties as assigned
• Participates in the on-call rotation

Qualifications

• Bachelor's Degree in related field or 2 years of relevant work experience with relevant industry certifications or the equivalent combination of education and experience
• A+ Certification
• Windows, Apple, etc. certifications a plus
• Previous experience in the IT field required
• High degree of professionalism and integrity
• Very strong organizational skills
• Excellent verbal and written communication skills
• Excellent time management skills with the ability to manage multiple tasks simultaneously and meet deadlines
• Excellent interpersonal, facilitation, consensus building and conflict resolution skills
• Strong analytical skills
• Experience with Microsoft Active Directory Administration fundamental tasks such as password resets, computer join/disjoin, group membership add/remove
• Microsoft Office 365 experience
• VoIP experience plus
• Network experience plus

We offer market-competitive pay and Excellent Benefits.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• PTO Accrual
• Life Insurance
• Short Term/Long term Disability
• 401K

Job Type: Full-time

Starting at :$44,000 per yr.