Service Desk Analyst - Contract - 100% Remote

Service Desk Analyst

GavinHeath is partnering with a client in Broomfield, CO looking to add a Service Desk Analyst to their team. The role is a long term contract position.This role is a Hybrid position.
Responsibilities:

• The IT User Support Representative is a member of the Global IT Service Desk Team that supports all employees and contractors in corporate, retail and distribution centers.
• This role is the first point of contact for users needing assistance. The representative will respond to incidents and requests reported by users and deliver the highest level of customer service.
• Provide superior Customer Service and IT Support
• Fields tickets, support calls, chats, and emails from users inquiring about software programming, connectivity, or similar issues.
• Follow all established support procedures and participate in the creation of new procedures for the team as well as end users.
• User Account Provisioning/De-provisioning
• Provides accurate, timely, and creative solutions to end-users. Refers more complex problems to higher level support staff.

Personal traits:

• Highly motivated self-starter with a "Sense of Urgency
• Prioritize and execute multiple initiatives in a collaborative and fast-paced environment
• Maintain high level of confidentiality

Customer Service skills:

• Empathy for the customer
• Problem-solving
• Clear communication

IT Basics Knowledge:

• PC hardware, software, and peripherals
• Mobile, tablet hardware
• Networking technologies (VPN/VLAN/WIFI)
• Active Directory

Hours:
4:30 PM - 1:00 AM MST

This is a remote position.