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SalaryAbout Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Healthcare Call Center Associate
(Work from Home in NJ!)
Starting pay rate is up to $17.50 an hour
Plenty of career growth opportunities within the healthcare team!
Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
Paid time off. Fully Work from Home!
Training - 6-8 weeks M-F, 9am – 5:30pm EST.
Must have flexibility to work any shift assigned between the hours of operations of 9:00am – 6:00pm EST hours Monday - Friday. Shifts will be 8 hours per day 5 days per week
Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions? If so, this role is for you!
About the Healthcare Call Center Associate role:
Our Healthcare Call Center Associates are first responders for handling inbound/outbound call inquiries, processing transactions, and act as subject matter experts as needed
Representatives are responsible for fax and/or email order processing and resolution of issues that may prevent orders from shipping
The Healthcare Call Center Associate:
- Contributes to the growth of a strong customer base by engaging in positive interactions and building strong relationships
- Manages 30-100 interactions per day including inbound and outbound calls as well as processing form requests
- Examples of interactions include, product orders and updates, status of deliveries, and resolving call inquiries
- Use time management and critical thinking to prioritize case load and resolve issues
- Partner with sales, marketing and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up
- Deliver an excellent customer experience, while acting in a professional and courteous manner
- Learns fast and can change course quickly
- Creates a learning environment and open to suggestions
- Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Skills & Abilities:
- Excellent written and verbal communication skills
- Active listening skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.
- Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude
- Passionate about helping others, able to provide empathy when necessary
- Works well under pressure
- Demonstrate soft skills to enhance patient experience
- Responsible individual required to adhere to assigned schedule and be at work daily
- Enjoys working towards targets around call volumes and call quality
- Ability to cope with a high volume of incoming calls
- Works well under pressure
A few of the questions you may receive as a Healthcare Call Center Associate are the following:
- Can you tell me about the eligibility requirements for this program?
- What is the status of my enrollment/Order?
What we look for…
We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare related calls. Call center experience is a plus, but not required. To be successful in this role, you will have:
Work-From-Home Requirements:
- Dedicated, private home workspace free of distractions and interruptions
- Established Home internet connectivity; minimum internet download speed of 25 mbps | upload speed of 15 mbps
- Understand own network environment at home
- Ability to troubleshoot own devices & connectivity
Education & Experience:
- High School Diploma or equivalent required
- 1-2 years of customer service experience required (hospitality, retail, and pharmaceutical strongly encouraged to apply!)
- Call center experience preferred but not required
- Work Location: Remote in NJ
A successful completion of a background check is required for this position.
Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!
- Apply to the role and provide your basic profile information (2 minutes)
- Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)
- Complete a typing test (2 minutes)
- Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)
For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.
Be part of the future:
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
We are currently NOT hiring in the following geographies:
States: AK, CA, HI, MA, IL, MT, NY
Metro Areas: MN- Minneapolis, IL, NY - NYC
OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Metro
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $17.50/hour.
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
