Head Of Operations

Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports?

GoodRec is on the hunt for a passionate individual to join our team that is helping redefine the way the world plays sports. You'll have the unique opportunity to shape the future of sports, one community at a time.

About Us:

GoodRec started 3 years ago with a small community in Brooklyn, New York. Since then, we have grown into the largest pickup sports app in the United States and Canada. With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. All you have to do is tap the app, join a game, and show up ready to play!

Check out the GoodRec app here: www.goodrec.com

What you'll do:

We are seeking an experienced Head of Operations to lead our game management and operations teams. You will play a pivotal role in creating a quality GoodRec product and ensuring the success of our sports communities. Your responsibilities include:

• Build a consumer-facing product; understand the customer experience and continually build towards a better product

• Identify areas for process improvement and efficiency enhancement

• Coach, mentor, and encourage your operations team toward clear goals

• Get into the details with your team, understand why things are done, and align your team’s actions with the goals of improved customer experience for players in games

• Work with relevant teams to implement changes and streamline operations

• Own revenue and profit, create clear priorities for your team that push towards increased profitability

• Motivate and inspire teams, while building trusting relationships throughout the organization

We're looking for:

• Flexible schedule: Comfortable working on nights and weekends on a rotating schedule.

• Tech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence.

• Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations.

• Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service.

• Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships.

Experience/Education:

• Fluent English with excellent written and verbal communication

• Full-time availability

• 5+ years experience in management positions

• Experience working in a fast-growth startup or equivalent fast-paced environments

Compensation:

$3000 - 4000 USD depending on demonstrated skills, track record, as well as length and relevance of experience.

The Future Awaits:

In the next five years, we're set to become the way the world plays sports. Our expansion plans include reaching Europe, APAC, and LATAM. This is your chance to be part of an exhilarating team that will shape the future of sports worldwide.