Health Navigator

Health Navigator Role Description

About Us:
We are a healthcare company focused exclusively on serving rural communities. We built our business to make it easier for rural patients to access care. We partner with rural primary care partners to meet patients where they are by becoming an extension of their current healthcare team and providing personalized assistance with their healthcare needs through a dedicated local Health Navigator. Our interdisciplinary care team uses an integrated technology platform to coordinate and manage comprehensive, longitudinal care.

About the Role:
Navigating the healthcare system can be intimidating and confusing. The Health Navigator's role is to make it easy. You will start by developing trusted relationships with our patients in the primary care clinic, understanding their healthcare needs and engaging them in how we can best support them. You will be a valued member of a local clinical care team, assisting with patient-facing duties and coordinating care alongside clinic staff. Main Street's management and training teams will equip you with the training and tools you need to perform these duties. You will:

• Develop strong relationships with patients to assist them with their care ​
• Use data to support patients with medication adherence via reminders and influence around best practice​s
• Make outbound calls to follow up on outstanding needs ​
• Use software to track progress on scheduling patients for preventative health screenings
• Maintain a record of patient interactions and communicate with providers using electronic health records
• Educate patients about their healthcare options, insurance benefits, and common medical conditions​
• Respond to patient questions about insurance coverage
• Demonstrate adaptability and grace in the face of changes / new initiatives ​
• Connect patients with and help them access community resources
• Assist healthcare providers with administrative tasks associated with patient outcomes​
• Schedule clinic visits to support your patients' needs ​
• Help coordinate care when patients are discharged from the hospital
• Demonstrate compassion for patients, attention to detail, and an eagerness to collaborate with team members​

Requirements for This Role:

• You love your community and want to see it thrive
• You enjoy meeting new people, developing relationships and can talk to anyone
• You learn and apply new information quickly
• You bring a strong service mentality to your work
• You easily influence and win over stakeholders
• You love solving problems and will take whatever initiative is required to solve them
• You are excited by the idea of working in a fast-paced organization where change is the norm
• You are a self-starter and are comfortable with an independent working environment
• You are familiar with and comfortable using smartphones and computers
• Work a full-time 40-hour week, Monday-Friday 8am to 5pm (1 hour lunch)
• Active unencumbered driver's license required