Address
Form of workHead of Fraud & Risk Management - Remote
At TTEC, we're all about the Human Experience. Elevated. As the Head of Fraud & Risk Management working remotely you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Looking for an opportunity to develop and execute strategies for a global organization as the leading fraud risk subject matter expert? In this role you will focus on advancing and managing TTEC's fraud and risk strategy, stay current with new fraudulent activities, threats, and address the evolving risk and security needs spanning all TTEC's various customer segments.
Reporting to the COO for TTEC Engage, you will work closely with stakeholders across Information Security, IT, Legal, Delivery and Fraud teams while partnering with account owners, vendors, and TTEC's valued clients. You will make impact through raising our fraud and risk acumen delivering assurance across our business and with clients.
During a Typical Day, You'll
The anticipated starting salary range for individuals expressing interest in this position is $175,000-$220,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately
#LI-TS1
At TTEC, we're all about the Human Experience. Elevated. As the Head of Fraud & Risk Management working remotely you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Looking for an opportunity to develop and execute strategies for a global organization as the leading fraud risk subject matter expert? In this role you will focus on advancing and managing TTEC's fraud and risk strategy, stay current with new fraudulent activities, threats, and address the evolving risk and security needs spanning all TTEC's various customer segments.
Reporting to the COO for TTEC Engage, you will work closely with stakeholders across Information Security, IT, Legal, Delivery and Fraud teams while partnering with account owners, vendors, and TTEC's valued clients. You will make impact through raising our fraud and risk acumen delivering assurance across our business and with clients.
During a Typical Day, You'll
- Maintain principal responsibility for the strategy, identification, management, and execution of Fraud and risk prevention protocols across the various lines of business and client verticals, ranging in scope from financial services to healthcare, to telcos, and retail CX solutions.
- Work in new and evolving areas of Fraud risk including digital assets and cybercrime.
- Analyze the scopes of work we deliver and the network and system data to identify opportunities for fraud to enable fraud anticipation and mitigation solutions as part of ramp of services;
- Enhance and/or refine business rules to ensure optimal performance and overall customer satisfaction
- Develop and implement project specific and client specific controls that would create early warnings for possible fraud to mitigate potential losses.
- Generate reporting and metrics to gauge and monitor individual and overall performance of the solution and teams in fraud prevention
- Leverage cross-functional teams, systems, and processes as required to prioritize and/or proactively address customer performance improvement needs and measure customer satisfaction
- Establish & manage fraud reporting connections and resiliency suite of services
- Reviews fraud attacks, address coverage gaps, initiate and implement process improvements
- Minimum 16 years of professional experience working in fraud, compliance, or risk within sophisticated global environments
- Demonstrated track record achieving business targets and building business relationships with internal and external stakeholders
- Experience with multiple industry verticals, with a preference around financial services, insurance, or telecommunications is strongly desired
- Expertise in authoring and analyzing fraud rules required; experience with rules authoring through SQL or other relevant tools is desired
- Understanding of key business drivers and performance metrics as it relates to fraud rules/Risk Management
- Demonstrate effective client facing demeanor to be able to address incidents and instill client confidence..
The anticipated starting salary range for individuals expressing interest in this position is $175,000-$220,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately
#LI-TS1
