Commercial Lines Account Manager 2-3 Years Industry Experience

Job Summary:

The position of Account Manager is a key position in the agency which manages the day-to-day handling of Commercial Lines book of business. The Account Manager provides support to Producer in obtaining, maintaining, and servicing assigned Commercial Lines Accounts. The Account Manager provides exceptional customer service and builds relationships with the insurance company and multiple customer contacts. This position requires a highly organized individual, able to work independently with minimal supervision.

Essential Duties:

The following duties are an overview of the primary duties and responsibilities of the Account Manager and should not be considered an all-inclusive list:

• Effectively foster and manage client relationships and provide exceptional customer service. Customer Service should focus on understanding client expectations and striving to exceed them
• Respond to phone and email requests from assigned clients and internal staff within 24 hours
• Manage day-to-day processing of endorsements, audits, and cancellations documents
• Review and process day-to-day requests from clients for mid-term policy changes
• Review and issue Evidence of Insurance and Auto ID cards
• Perform insurance contract requirement reviews – indicate deficiencies to client and producer
• Process claims and follow up on claims with clients – submission to the carrier, sending an email confirmation, and following up with the client to ensure the claim is being handled satisfactorily. Making sure a claim is set up and an adjuster and claim number are assigned.
• Handle billing inquiries and collection of premiums on agency-billed accounts and resolve billing issues
• Maintain accurate and up-to-date client data in the agency management system according to agency workflows
• Keep up-to-date follow-up system for policy servicing activities
• Manage relationships and communication with Management Companies
• General client advocacy with underwriters, brokers, claims adjusters, etc.
• Weekly meetings – prepare meeting items and attend weekly meetings with Producer/President
• Handle all client relationship issues, knowing when to refer up a red flag relationship issue to the Producer and doing so
• Attend client meetings, with or without Producer, when appropriate
• Manage marketing renewals and new businesses
• Keep up-to-date renewal expiration reports, avoid any lapse in coverage
• Maintain current marketing knowledge base to efficiently market new and renewal business to appropriate carriers as needed or requested
• Engage with assigned clients in insurance reviews in which current coverage is discussed, coverage gaps identified, and coverage solutions suggested
• Solicitate cross sale, upgrades in coverage and new business opportunities
• Research and analyze market changes throughout the year and communicate these changes to Producers, suggest policy changes as needed
• Responsible for application preparation, submission to appropriate carriers, and following up with quotes and policies in timely manner. Analysis and comparison and recommendations for coverages
• Prepare a checklist, summaries of insurance, premium comparison Excel spreadsheets and proposals
• Perform such other duties as may be assigned by the President and Management from time to time

Required Training, Experience, Licenses and Certifications:

In addition to performing satisfactorily all of the duties and responsibilities of the position, an individual in this position must possess and maintain the following knowledge, skill, qualifications, and/or abilities:

• A current, active Colorado Property and Casualty license at all times.
• Continuing Education as required to maintain a license or as requested by Management
• College Education preferred, but not required
• Professional Designation such as CISR, ACSR, or AINS preferred, but not required
• A minimum of 2-3 years of experience in commercial insurance account management or a similar role.
• Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Proficiency in Applied Epic software or equivalent agency management system preferred
• Strong understanding of basic lines of commercial coverages (including but not limited to: Property, General Liability, Umbrella, Auto, Workers’ Compensation, Bonds, Flood, Inland Marine, and Equipment Breakdown).
• An understanding of professional and peripheral lines of business and their unique issues (including but not limited to: Directors & Officers, Error & Omissions, Crime, Employers Practices Liability, Builders Risk)
• Excellent verbal and written communication skills
• Strong attention to detail.
• Solid organizational skills and ability to work efficiently under strict time constraints

Working Environment/Physical Requirements:

The duties of this position generally involve sedentary office work and occasional travel to meet client sites for customer service activities. Moderate physical activity is required. Must possess the ability to lift items in excess of 50 pounds occasionally and up to 15 pounds frequently. While performing the duties of this position, the individual is regularly required to sit, talk, see and hear. This position requires standing, walking, stooping/bending, lifting, and repetitive motion and use of hands to finger, handle, or feel objects, tools, or controls, and normal vision. Frequent use of technical office equipment including personal computer, document preparation equipment, copier, postage equipment, telephone and copy and fax machine. This position has frequent exposure to periods of high activity, interruptions and high stress under demanding and occasionally adversarial conditions. The position requires communication with Company employees, customers and other individuals. Work hours will vary depending upon the needs of the Company’s customers at any given time, and will involve working long or non-traditional hours to fulfill Company and/or customer needs, projects or special circumstances.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

License/Certification:

• Colorado Property & Casualty Insurance License (Required)

Work Location: In person