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SalaryOverview:
The Head Golf Professional will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment
The Meadows Head Golf Professional is responsible for providing and maintaining an exceptional Sunriver Resort experience for all members and resort guest. S/he will play an integral role in membership development and retention, as well as ensuring the financial profitability of the Meadows Golf Course.
The Head Golf Professional will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment
Open and Honest Communication
They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!
Responsibilities: - Creates and maintains an exceptional golf and social experience for Sunriver Golf Club members and Resort Guests.
- Oversees and manages all functions of the Meadows golf shop, practice facility, golf cart fleet, and rental equipment.
- Operates and maintains a reputable golf shop and practice facility.
- In partnership with Director of Golf and Woodlands Head Golf Professional, provides leadership for all golf tournaments and events, working closely with event coordinators and management team.
- Coordinate and execute all Member and outside golf events planned by Club Management.
- Responsible for increasing Member retention by fostering relationships between members, increasing member participation, and increasing member revenue spend.
- Meet with potential members, follow up on all membership inquiries, and send membership information upon request.
- Execute all member communication including but not limited to electronic newsletters, email blasts, and member website.
- Maintain all membership records including membership database and prepare weekly, monthly, and quarterly membership reports as needed.
- Accurately answer any member questions regarding their membership account.
- Pay all invoices in a timely and accurate manner.
- Monitor time punches in UKG, ensuring accurate payroll for all Meadows golf staff.
- Supervises the proper charging of green fees, range fees, and retail fees.
- Provides competent golf instructions for all groups and levels of players.
- Manages rental program, ensuring proper maintenance of equipment.
- Supervises the operation of the handicap system.
- Effectively coordinates and executes golf tournaments.
- Supervises the performance, attendance, attitudes, appearance and conduct of golf staff.
- Maintains a professional image for self and team in keeping with the high standards of Sunriver Resort.
- Maintains a strong morale and spirit throughout team.
- Responsible for reinforcement of department and company standards through training.
- Completes all proper new hire and termination paperwork.
- Recommends discipline and/or termination when appropriate.
- Works with HR to recruit and hire staff.
- Manages timely completion of performance reviews.
- Prepare operating and capital budgets for the Meadows and ensures operation within those guidelines.
- Utilizes labor management tools to schedule and control labor costs.
- Maintains safe and pleasant work environment.
- Prepares and conducts staff meetings as required.
- Responsible for equipment purchase, storage, inventory, and their respective maintenance.
- Maintains strong knowledge of hospitality trends, focusing on golf.
- Complies with all Sunriver Resort’s policies, procedures, and safety regulations.
- Maintains a strong knowledge of emergency procedures.
- Instills a calm, organized approach in all stressful situations.
- Attends appropriate resort, division and department meetings.
- Responsible for the achievement of department goals and objectives.
- Provides general resort information for guests.
- Offers warm and sincere welcome/farewell for all guests including use of guest name when possible & good eye contact with each guest.
- Interacts with resort staff in a professional manner, assisting other departments when necessary.
- Always maintains a professional demeanor and attitude.
- Communicates all pertinent information to team members and appropriate resort staff.
- Maintains a professional appearance and follows all Sunriver Resort dress code standards.
- Remains alert, courteous and helpful to the guests and colleagues always.
- Performs other duties as assigned.
- High school education or equivalent required
- Four-year degree preferred.
- PGA Class A member in good standing required.
- Strong knowledge of the game of golf required.
- Ability to play golf at a reasonable level required.
- Prior experience at a high-fee private or resort golf club preferred.
- At least two years management experience preferred.
- Must have a valid Oregon drivers license and meet company driving standards.
