Hawthorne - Customer Service Representative

Hawthorne – Customer Service Representative

ARE YOU INTERESTED IN WORKING IN AVIATION?

Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? We are looking for new team members at our Sarasota, FL location. As a Customer Service Representative you will be an integral part of providing an outstanding customer experience.

Expectations:

• Provide assistance to customers with questions, concerns, and assistance with the hotel reservations, directions to local attractions, and transportation.
• Coordinate aircraft services such as fuel and hangar storage.
• Effective communication with team members via radio and other means of communication.
• Pro-active interaction with customers to ensure their experience is positive.
• Educate customers on pricing and programs.
• Process customer invoices.

Position Requirements

• Minimum 2 years Customer Service experience
• High School Diploma or General Education Degree (GED).
• Polished and professional demeanor.
• Team player with a collaborative attitude.
• Ability to thrive in an environment with strong standard operating principles, customer centric and safety first culture.
• Excellent interpersonal and verbal communication skills.
• Good working knowledge of MS Word and MS Excel