Guest Services Representative

Must pass a background check. Shifts will vary. Position is primarily for 2nd shift. Holidays and weekends are required. Starting wage $14.00 per hour with potential increase at 90 days. Position is Part Time, however Full Time hours can be required when covering requests off.

Job Summary

Responsible for checking guests in and out, customer relations, safety, and communications throughout the hotel.

Essential Functions

• Wears designated uniform and name tag at all times
• Processes an hourly status of inventory in order to determine selling actions
• Organizes all the days arrivals giving special attention to special requests
• Upsells the hotel and all amenities
• Registers all incoming guests in a courteous manner following proper procedure
• Accepts and records method of payment and charges
• Issues and maintains safety deposit boxes
• Maintains key control as outlined
• Responsible for cash handling and all keys issued
• Observes good guest security procedures
• Receives and processes guest messages and mail
• Answers questions guests may have (directions, sightseeing and other recreational activities)
• Fully understands all fire and emergency procedures
• Maintains good personal hygiene habits
• Follows all company policies as they relate to pertinent area
• Promotes positive guest and employee relations
• Performs other duties as assigned by assignment

Qualification Standard

• Administrative accuracy and attention to detail
• Neat, professional appearance at all times
• Pleasant telephone personality and attitude with guests
• Standing and walking through 99% of shift required
• Must be able to write and hear
• Multi-language skills desirable
• Works under pressure from guest inquiries and demands
• Maintains neatness, cleanliness, and organization of work area
• Reliability and honesty essential
• Computer skills preferred
• High school graduate with advanced college training preferred

(ref. 51662)