Guest Services Representative Days Inn

Position Summary

The Guest Services Representative works under the direction General Manager. Responsibilities include performing daily checklist activities, checking in and out guests, providing optimum guest service and satisfaction, showing individual effectiveness, sales through on-site or telephone reservations, and additional tasks to ensure the overall success of the hotel.

The schedule for this position is as follows:

Monday: OFF

Tuesday OFF

Wednesday 3P-11P

Thursday 3P-11P

Friday 3P-11P

Saturday 3P-11P

Sunday 3P-11P

Primary Responsibilities

· Is present and aware of surroundings and guests at all times

· Maintains a warm, clean, inviting environment for our guests

· Presents self in a professional, clean, and composed manner at all times

· Follows the shift checklist daily to ensure consistent and effective performance

· Completes all required training as outlined by the GM by the due date, and communicates additional training needs as they arise

· Reviews all arrivals and ensures that proper CRM procedures are followed for room assignments

· Checks guests in and out, and ensures their method of payment and final bills are correct

· Makes reservations on the phone or in person using the hotel’s reservation system

· Gives directions, general information, and recommendations to the guest about the local area

· Follows proper internal controls established by the GM

· Responds promptly to any guests inquires or complaints and resolves issues in an appropriate, timely manner

· Offers alternate solution if guest demand cannot be met

· Shows personal control in front of guests by maintaining positive attitude, staying calm and patient, avoiding use of negative language, and never displaying anger or frustration

· Takes initiative to speak to and engage with guests first, and communicates consistently and professionally

· Acknowledges every guest with eye contact and a smile or greeting

· Stocks front desk area, coffee bar, and lobby with all items needed for daily use and cleans areas as needed

· Communicates effectively management regarding guest issues, internal issues, needs of the hotel, or opportunities to improve the overall success of the hotel

· Communicates with coworkers effectively and professionally

· Logs Maintenance issues in MOD Report

· Documents important happenings and information in the MOD Report each shift and ensures proper communication to following shifts and management

· Follows guidelines as set forth in the Team Member Handbook

· Completes other duties as assigned to them

Physical Requirements

· Walking and standing throughout shift both indoors & outdoors (approximately 8 hours)

· Use of keyboard and telephone

· Some bending, lifting and carrying (up to 50 lbs)

· Comfortably carry up to 15lbs up 2 flights of stairs

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Evening shift
• Overnight shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person