Guest Service Representative

Position Title: Guest Services Representative

Department: Operations

Reports to:Guest Services Manager

Position Designation: Non-Exempt, Part Time
Pay Rate: $16.00/hour

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

As a member of Adventure Science Center’s Guest Services team, the Guest Services Representative is expected to deliver consistent, quality service with enthusiasm, positive attitude and respect to all ASC guests. This position is responsible to complete all front desk functions as trained and assigned. Performing your job with a sense of pride in his/her own work, while also contributing to the success of his/her co-workers as well as the entire Adventure Science Center organization.

ESSENTIAL FUNCTIONS

• Welcome visitors and sell admission tickets
• Learn and understand how our exhibits work and how to utilize that knowledge to ensure that our visitors have a positive, unique and fun experience
• Work as a team to ensure the lobby and front desk are clean and presentable to visitors
• Answer guest questions and help resolve concerns.
• Answer phones and guest questions as needed
• Offer a positive experience in person and on the phone
• Provide friendly, prompt and accurate customer service
• Balance cash drawer at the end of each day
• Welcome and accommodate school and private groups
• Train for and Work exhibit operation as needed
• Coat check and stroller rental as needed

Customer Service

• Proactively engage guests in personal, inspiring interactions while showing genuine enthusiasm about ASC
• Anticipate guest needs and solve issues or concerns with positive, courteous, respectful, professional attitude
• Interact on all phone calls with same positive, helpful, courteous, respectful, professional attitude

Operational Support

• Learn and perform core operational functions of guest safety and wayfinding
• Learn and carry out emergency procedures and protocol for incidents when necessary

SPECFIFIC JOB KNOWLEDGE, SKILLS, ABILITIES AND TRAITS

• Basic knowledge of customer service principles, techniques systems and standards
• Basic knowledge of computer programs
• Ability to solve practical problems and resolve a variety of situations
• Ability to establish and maintain effective working relationships with multiple personality types.
• Willingness to learn information to enhance job knowledge in order to inform guests more effectively

Qualifications

• Preferred previous guest relations experience
• Strong customer service skills
• Be able to work independently
• Possess strong communication and interpersonal skills
• Be reliable, flexible and personable
• Willingness to take initiative and make decisions in customer service
• Must be at least 18 years old
• Must be capable of general physical movement i.e. standing and bending throughout the day.
• Availability to work peak days and hours, combination of weekdays, weekends and holidays.

OUR VALUES

• We are playful and passionate experimenters.
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity, and creativity to make our experience unique.

BENEFITS AND PERKS

• Free onsite parking
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
• Eligibility for Public Student Loan Forgiveness

This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.

Adventure Science Center is an Equal Opportunity Employer

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Holidays
• Monday to Friday
• Morning shift
• Rotating weekends

Work setting:

• In-person

Work Location: In person