Guest Services Concierge (Upmc Shadyside) - Casual & Part-Time

Responsibilities

• Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Initiates response from support departments to keep areas clean.
• Answer and transfer calls in accordance with hospital guidelines for customer service.
• Assist with parking cashier functions and validate patient parking.
• Balance receipts and prepare the appropriate daily activity report at the end of each shift.
• Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.
• Demonstrate teamwork by interacting with others to achieve goals while respecting individual's differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
• Ensure that workstations are stocked with necessary materials to provide customers with current and accurate information.
• Greet Hospital guests, and provide appropriate verbal assistance, guidance and direction to visitors and patients as needed. Serve as a reference source regarding visiting hours, directions, package delivery, general admitting and Hospital policies.
• Issue patient scooters to patients and visitors as needed.
• Monitor visitor controls and complies with the service-related visitation policy. Issue courtesy parking discounts and free passes when appropriate. Use the personal computer and CRT for dissemination of patient information.
• Provide a positive impression of the Hospital by practicing good guest relations skills and treating all individuals with dignity and respect.
• Provide physical assistance to customers to facilitate movement within our facility. May include transport via wheelchair.
• Respect patient confidentiality and withhold restrictive information.
• Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
• Train and orient new employees at the Information Desk.
• Use departmental guidelines in the handling of medical and security emergencies.
• When parking pay stations are offline, compute and collect all parking fees due as identified by utilizing appropriate equipment.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

Educational and Knowledge Requirements

• Completion of High school diploma or GED equivalent.

• 1 year Greeter experience or equivalent customer service work experience required.

• Excellent interpersonal, customer service and communication skills required.

• Excellent time management and organizational skills.

• Able to monitor and assess concurrent situations and visitors.

• Strong problem-solving and multitasking skills.

• Knowledge of medical terminology helpful.

Licensure, Certifications, and Clearances:

• Act 34
• UPMC is an Equal Opportunity Employer/Disability/Veteran
• Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.