Guest Services Associate

The Miriam P. Brenner Children’s Museum has been the place for children and families to explore, play, and
learn together in our community for more than 20 years! We are looking for talented and enthusiastic
individuals to join our team and work to help families safely engage in hands-on fun and experience the
power of play. If you have experience in informal education or hospitality or are interested in building these
skills, please consider applying today.
Mission: The Miriam P. Brenner Children’s Museum (MBCM) engages children and families of all ages in fun,
learning experiences which contribute to their growth and development through play, creation, outdoor
exploration, and STEM experiences. MBCM is a 501(c)3 nonprofit organization.
Reports to: Guest Services Team Leader
Position Status: Non-Exempt, part-time, 10-25 hours per week
Pay Rate: $12/hour
Benefits: 25 hours PTO + Birthday PTO 
Schedule: Current shift needs are highlighted in yellow.
Monday: 8:30am-1pm
Tuesday: 8:30am-1pm , 1pm-6pm
Wednesday: 8:30am-1pm , 1pm-6pm
Thursday: 8:30am-1pm , 1pm-6pm
Friday: 8:30am–1pm , 1pm–5pm , 5pm-9pm  
Saturday: 9:30am-2pm
Sunday: 12:30pm-6pm
Rotating Roles:Guest Services Associates may serve in one of four different roles. Training is provided for
each role. Only one role can be performed per shift. For example, you cannot be a Welcome Host and a Exhibit Host during your shift. You can be assigned as Welcome Host or Exhibit host.
Welcome Host or Party Host
As a Welcome Host/Party, you are the first face our guests interact with and your personality sets the tone for all
the children and families visiting the Museum. You strive to make our guests feel welcome and ready to
explore whether they are coming to play, for a birthday party, or a special event! This role will keep you on
your toes as you are the staff member that fields guests’ questions, makes quick decisions, and handles
money through transactions.
[Primary Job Duties for the Welcome Host/Party Host]
• Greet and welcome all guests with kindness and respect
• Process cash, credit, and check payments
• Answer the phone in a courteous and efficient manner
• Manage long lines with grace
• Possess strong time management skills
• Communicates clearly with other staff to optimize guests’ experiences and implement safety
procedures
• Provide excellent customer service from the initial greeting of party family and guests and
throughout their party experience
• Answer questions accurately and with enthusiasm
Exhibit Host
Our indoor and outdoor exhibits are designed to inspire hands-on learning through play. But what is the
difference between a space and an experience? You! Our exhibits team works to ensure a safe, fun learning
experience for all of our guests. In this role you will be creating and exploring alongside our guests as well as
helping to maintain and clean the exhibits. You are responsible for providing the highest level of customer
service and frontline engagement as to maximize all guest’s enjoyment of the Museum.
[Primary Job Duties for the Exhibit Host]
•Greet all guests
• Run activity stations
• Prop, re-prop, and re-prop again in the exhibits
• Maintain cleaning and sanitizing procedures in exhibits, restrooms, snack areas, party rooms, other
areas
• Prepare, set rooms as needed for parties, programs, lunches, meetings
• Prepare props and/or materials for exhibits, activities, programs, and events as well as support
educators during scheduled programs and events
• Assist with crowd control during busy operational hours, such as weekends, holidays, and special
events.
• Provide assistance to all guests by answering general questions concerning museum offerings,
exhibits, and scheduled programs and activities.
Educator Assistant
This position works to deliver educational programs, field trips, fun activities, and exceptional guest
experiences at the Miriam P. Brenner Children’s Museum. The ideal candidate is positive, high-energy,
engaging, and thrives in a lively environment. Further, this candidate should have a strong interest in the
educational focus areas of the Museum: early childhood development, food education, and STEAM.
[Primary Job Duties for the Educator]
• Teach indoor and outdoor field trip programs to large school groups
• Assist in hands-on classes and class series for all ages
• Lead groups of children in lessons under the guidance of a program instructor
• Initiate positive play in Museum exhibits
• Conduct lessons, activities, and structured play experiences for guests of all ages
• Maintain our classroom and exhibit spaces for tidiness and program preparation

Qualifications
• Communicate effectively with adults and children
• Demonstrate professional phone skills
• Able to efficiently manage long lines
• Must respond well under pressure while still delivering strong customer service
• Experience using a database or client management system
• Experience using a point of sale system
• Certified in First Aid (preferred) and willing to provide care and direction in emergency situations
• Able to work outdoors
• Able to stand, stoop, reach and bend; mobility of arms to reach, dexterity of hands to grasp and
manipulate small and large items
• Able to walk and stand for long periods of time
• Able to regularly lift more than 25 lbs
• Able to work with cleaning products
• High School Diploma or Equivalency
To apply, email a letter of interest and resume to Gabriella Bragg gbragg@gcmuseum.com.
Final candidates will be asked to give written permission for the Museum to conduct a criminal background
check.
The Miriam P. Brenner Children’s Museum provides equal employment opportunities to all employees and 
applicants for employment without regard to race, color, religion, sex, including pregnancy, national origin, 
age (for those 40 years of age or over), physical or mental disability, or veteran status, or special disabled 
veteran, if otherwise qualified, in accordance with applicable federal laws