Address
Form of workJob Description
? Providing information to guests about hotel policies, services and amenities.
? Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
? Selling rooms to ?walk-in? customers.
? Entering/changing reservation information on the computer system.
? Posting charges to guest accounts.
? Processing payments from guests.
? Making necessary corrections to guest accounts.
? Informing housekeeping department about room status/availability.
? Listening and responding to guests? requests or complaints.
? Operating hotel switchboard or PBX.
? Cleaning the front desk area.
? Maintaining daily logs.
? Balancing shift work and cash drawers.
