Guest Services Agent

A little about us!

Canopy Boston Downtown will allow our guests to explore Boston with ease. Our beautiful hotel is surrounded by markets, restaurants, and parks, Canopy Boston Downtown is tucked between downtown and Boston's historic North End. Our Canopy Bikes are perfect for sightseeing, with several trails and famous historic sites within half a mile. We're also within walking distance of TD Garden, Government Center, Faneuil Hall, and the Freedom Trail.

Why work for us?

Our DNA is EPIC (Enthusiastic, Positive, Intuitive, Caring) The Canopy Boston offers some of the most EPIC perks you can get by working with us! Feel proud to be named one of our Enthusiasts of the Month.

Have fun with us at one of our monthly celebrations or BBQ in the park or give back to the community. Enjoy some pretty awesome benefits; complimentary shift meals, full benefits, retirement plan. Love to travel? Well do so with a wicked awesome Enthusiast Hilton Honors Discount Rate! Be a part of the team with a monthly Positively Yours Committee Meeting.

A little about who we are looking for!

A little about who we are looking for!

Guest Services Agent Position Overview:

Our team is looking to add an upbeat Guest Services Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and can work in a fast-paced environment.

Canopy Boston Downtown team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

A little bit about what you will bring!

The Guest Services Agent will perform guest check-in services in a courteous and efficient manner as set forth by Canopy Boston Downtown Standards: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay.

The Guest Services Agent will perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards.

The Guest Services Agent will ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests.

A little bit about what you will experience!

The Guest Services Agent who works at one of our fabulous hotels can participate in Hilton’s discounted room rate program.

That same Guest Services Agent will be eligible for education assistance following the completion of their first EPIC year of service.

Once on board we want you here for the long haul so The Guest Services Agent will be encouraged to enroll in our health benefits program.

At Canopy Boston Downtown we believe when you take a vacation, it makes a positive impact on performance, wellness, culture, productivity, and retention. In fact, research shows that team members who take vacations tend to perform better at work and that vacations contribute to overall family harmony. The Guest Services Agent will earn paid time off in addition to the holidays we recognize.

We do not want you to forget about your retirement, yes Canopy Boston Downtown offers a 401k with a match!

Our DNA is EPIC

Enthusiastic Positive Intuitive Caring

We are proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you able to work the shift 3:00pm - 11:30pm?
• Are you able to work the shift 7:00am - 3:30pm?

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Boston, MA 02109 (Preferred)

Work Location: In person