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Form of workAt the Holiday Inn Hyannis we employ people who apply the same amount of care and passion to their jobs as they do their hobbies-people who put our guests at the heart of everything they do and we are looking for more people like this to join our friendly and professional team.
Duties and Responsibilities:
~This position will check-in/check-out hotel guests in a timely and professional manner and process all payments according the established procedures.
~Answering both in-house and outside calls from guests in a timely and professional manner, transferring call to desired location and providing guests with information on hotel facilities, services, local direction and emergency, safety and security procedures.
~Provide guest assistance with coordination of any guests’ needs, special requests and inquiries such as places of interest, restaurants and transportation to ensure superior service and value for guests.
~You may perform other duties as assigned such as providing luggage assistance and ensuring that the front desk and lobby area’s appearance reflect highly on the hotel and company.
Qualifications:
High School diploma or equivalent, plus one year front desk/Guest Service experience in a hotel or related discipline. Some college preferred. Excellent communication skills required. Knowledge of local area/attractions is preferred. Working knowledge of Opera PMS system is a big plus.
Shift: Days, Nights, Weekends (flexibility required – schedule will vary)
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
