Guest Service Agent

We are excited to post for a Part Time Guest Service Agent at the Hampton Inn Boston-Westborough, managed by Emerald Hospitality Associates, Inc. Emerald Hospitality is a management company that has a proven track record with award winning hotels throughout its portfolio. Although each of the hotels are unique, they are all managed by 4 core beliefs.

· Integrity: Forged with honesty, respect, and pride in everything we do.

· Engagement: Turning care and commitment into action, we are dedicated, connected and accountable to our hotel teams, guest, and owners.

· Quality: Our characteristic of excellence that is paramount in obtaining satisfaction and loyalty.

· Community: Where passion meets purpose. Giving back through the spirit of hospitality to the people, neighborhoods, and cities that we serve.

We are excited to be adding to our hotel family and are looking for Full Time and Part Time Guest Service Agents. Our team is dedicated to making the Hampton Inn Boston-Westborough the best possible hotel and we need YOU to help us achieve that goal. If you enjoy selling a great experience, bringing a smile to your workplace, and working with a team that feels like family, then this position could be exactly what you are looking for!

What will your job responsibilities and duties be?

• Greets and assists all guests during arrival and departure.
• Provides courteous Guest Service by responding promptly and efficiently to inquiries, requests and complaints.
• Coordinates the delivery of Guest Services by other hotel departments and outside vendors.
• Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
• Maximizes room revenue and occupancy levels through suggestive selling techniques.
• Handles the departments accounting system of money, receipts, guest accounts, and other forms of credit. Balances shift cash and accounts.
• Operates the department’s cash register.
• Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
• Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
• Acts as manager on duty when manager is not available.
• Maintains information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.

What does our ideal candidate look like?

• Enjoy working as part of a team
• Detail oriented
• Previous customer service experience required
• Strong computer skills
• Ability to work a flexible schedule
• Great communication skills
• Must be available to work weekends
• Must be available to work holidays

What perks will Full Time candidates receive?

• Competitive Salary
• Holiday, & Bereavement Pay
• Employee Discount - Trave and Discount Website
• Referral Bonus Program

Emerald Hospitality Associates is an Equal Opportunity Employer

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person