Guest Service Agent

Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Register and check out guests, which include securing payment.
• Maintain accurate records of daily transactions.
• Handle guest requests effectively and promptly.
• Provide information on hotel and resort services.
• Cash handling, which includes currency exchange and balancing a float.
• Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed.
• Serve as a sales agent promoting and up-selling hotel services.
• Promote a professional team environment.
• Monitor rooms’ inventory to assist in maximizing rooms’ revenue.
• Maintain an excellent working rapport with all departments in the hotel.
• Coverage of morning, mid and evening shifts and duties as assigned.
• Actively participate in the Marriott Bonvoy and department specific initiatives in working towards sustainable operations.
• To be Health & Safety conscious and actively involved in maintaining a safe work environment.
• Perform any and all other tasks which are assigned by management.
• Uphold the highest standard of internal and external customer service at all times.

Qualifications:

• Previous Front Desk experience is preferred but not required.Proficient in the English language (verbal & written), second language is a plus.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Previous customer related experience an asset.
• Previous PMS experience an asset.
• Computer literate in Microsoft Window applications an asset.
• Must be able to type 25 words per minute.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Must be flexible in terms of working hours and days.
• Must have the ability to handle cash effectively and accurately.

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

• Frequent standing and walking.
• Occasional kneeling, pushing, pulling, lifting.

Job Type: Full-time

Pay: From $26.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work Location: In person