Guest Service Agent | Sanford, Fl

WoodSpring Suites by Choice Hotel | Sanford, FL

Are you searching for more than a simple work assignment? Join our team and work with a fast-paced, growing company that offers a rewarding work experience and the opportunity to build a career in the hospitality industry.

WoodSpring Suites is looking for an energetic Guest Service Agent to apply a smile and friendly attitude while interacting with guests and create a welcoming environment to promote a positive outcome in guest satisfaction.

The position offers:

• Flexible hours (Monday – Sunday as scheduled)
• Holiday Pay for scheduled and unscheduled team members
• Paid Time Off Programs for part-time and full-time team members
• Bonus and/or rewards based on guest satisfaction scores
• Cross training for other hotel positions
• Free support services for team members and family members
• Discounted room rates at participating Choice Hotels

Essential Job Functions:

• Requires excellent customer service and problem solving skills
• Must be available to work a variety of shifts including weekends and holidays
• Maintains a professional business appearance, attitude and performance
• Responsible for guest check-in and check-out
• Process reservations, registrations, and extensions based on availability
• Obtain all necessary guest information and payments within established standards
• Maintains customer’s privacy
• Demonstrates and promotes a strong commitment to providing the best experience for guests and team members
• Demonstrates good communication skills with GM, guests, and other staff members
• Responsible for keeping track of shift details
• Complies with all safety and security policies

Qualifications:

• Education: High School Diploma or equivalent, or General Education Degree (GED)
• Experience: Prior Guest Service experience in customer service related role
• Knowledge: General understanding of common office/front; basic business management practices
• Abilities:
  • Read, comprehend, and follow written procedures
  • Respond calmly in situations of conflict and stress
  • Adapt to changes in daily work
  • Problem solve in a timely manner
• Skills:
  • Must be able to read, write, and speak English proficiently
  • Effective with organization, management of time and attention to detail
  • Effective communication with staff and guests
  • Effective at multitasking and managing multiple projects at the same time

Reports to: General Manager

Hotel Management Services, Inc. DBA Envoy Hospitality established in 2011, is a fast-paced growing company in the hospitality industry providing full management services for hotel properties under the Choice umbrella.

Envoy Hospitality is an Equal Opportunity Employer