Customer Relation Manager/Delivery Manager (Bfsi Domain)

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.
Salary Range: $160K-$180K Base per Annum + Benefits
Job Description:

• A senior professional having excellent delivery/ account management capabilities in the Banking and Financial services domain.
• Manage globally distributed and large delivery teams across multiple programs/ projects covering US
• The Individual should be passionate about technology, experienced in developing and managing cutting edge technology business.

• Oversee portfolio from Project Delivery, Sourcing, Financial perspectives, ensure robust governance & improve efficiencies
• Focus on Customer Relationships & engagement to ensure a great customer experience,providing solutions leveraging Technology
• Ensuring delivery commitments by closing working with teams across the Mphasis & Customer - Product Owners, Architects etc, define delivery plans, estimates, risk management
• Manage & Monitor status reporting, tracking deliverables, issue & risk management, resource allocation across portfolio
• Ensure program/project managers meet established schedules, help resolve technical and operational issues, and accomplishes delivery goals towards contract commitments - People care, including training, performance oversight, performance feedback, assessments, performance improvement planning & oversight
• Work closely with Client’s IT & business teams, align to strategy – Work with Internal teams to develop a roadmap that aligns with strategy and delivers results

• Over 15+ years experience in Engagement Leadership capacity managing engagements with onsite, offshore, near-shore delivery models, for portfolio of 250 – 350+ FTEs
• Ability to combine functional and technical skills, modern delivery practices to ensure desired outcomes for customer in terms of Quality, Schedule & Budgets
• Knowledge & understanding of Agile methodologies, Identification & implementation of continuous improvement programs
• Ability to establish strong working relationship with customers, work effectively to lead and be part of a virtual & dispersed team and ensure delivery milestones
• Strong people management skills, bringing teams together, identify and nurture talent
• Creating solutions, co-ordinate preparation of proposals with technology & domain SMEs

• Experience & Knowledge of handling engagements in Cloud Native Technologies
• Solutioning of Application Rationalization and Consolidation in a M&A scenario
• Solutions comprising of optimized Application development & integration of Global, Regional, Country level capabilities

• Effective interpersonal, team building and communication skills

About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .