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SalarySummary:
The Guest Relation Assistant Manager at Rosen Hotels & Resorts leads and directs the Guest Relations Department to benefit the entire operation They work directly with the Resident Manager in managing third-party vendors on the property Responsible for directing and administering the phone operations in the hotel, the Guest Relations Assistant Manager communicates guest issues to other departments and handles all employee relations, including hiring and disciplining associates according to Company Standards
- Lead and direct the Guest Relations Department, ensuring efficient and superior service to guests based on Company Standards
- Direct and administer phone operations, ensuring seamless communication with guests
- Communicate guest issues to other departments, facilitating timely resolution and guest satisfaction
- Handle all employee relations, including hiring and disciplining associates, based on Company Standards
- Talk, hear, and sit for extended periods while managing PBX operations
- Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the Guest Relations Department
Other information:
Discover Life at Rosen
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy
- Affordable Health and Dental Insurance
- On-site Medical Center
- Competitive Compensation
- Holiday Pay
- Paid Vacation
- Paid Personal Days
- Tuition Reimbursement
- Higher Education Scholarships
- 401(k) Retirement Savings Plan
- Childcare Financial Assistance
- Hospitality and Dining Discounts
- Family Outreach Center
- and Many More Benefits
Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates’ commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.
