Director Of Guest Relations - Waldorf Astoria Orlando

The prestigious Waldorf Astoria Orlando is looking for their next Director of Guest Relations! A Director of Guest Relations, is responsible for managing all VIP guest experience including reservations, inspections, arrivals, services and communications.
This position will report to the Director of Rooms and oversee VIP Services and Concierge Operations.
What will I be doing?

• Oversee VIP Services and Concierge Operations
• Lead team of approximately 10 team members within the lobby and back office concierge operations
• Responsible for building relationships and overseeing VIP Elite Guest Experiences on site
• Ownership of Top 50 Repeat Guest Recognition Program
• Oversee all guest contact prior to arrival/ itinerary planning
• Responsible for department inventory & internal amenity program
• Serve as Manger On Duty within Front Office Operations as needed

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What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!