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Form of workJob Description
The Noble 33 Hospitality and lifestyle company is seeking a Guest Relations Manager for Sparrow Italia - MIAMI, it's NEW LOCATION!
Sparrow Italia is a modern Italian restaurant from Noble 33, featuring an expansive menu consisting of comforting Italian and Mediterranean classics with creative twists. We offer a selection of pasta made fresh in-house daily and other wood-fired creations that exude bold flavors and high-quality, sustainable, and organic ingredients. Our cuisine is complemented by adventurous mixology that uses fresh, seasonal ingredients, and the finest spirits to craft dynamic cocktails all rooted in the flavors of Italy.
As a Guest Relations Manager (GRM), your role and responsibilities will revolve around cultivating a client base, building and maintaining relationships with local businesses and hotels, tracking and quantifying outreach efforts, managing the Noble 33 Membership program, and collaborating with the marketing team. This is a Full-time, salaried position and the following is a summary of your position expectations and a detailed breakdown of your roles and responsibilities:
Duties & Functions:
- Proactively identify potential clients and develop strategies to attract them to Noble 33.
- Build, maintain and strengthen relationships with existing clients to ensure their loyalty and satisfaction.
- Provide personalized services and experiences to enhance the overall guest experience and exceed expectations.
- Act as a Brand Ambassador for Noble 33 and promote new and ongoing offerings to clients.
- Establish, maintain, and pursue relationships with local businesses and hotels that align with the Noble 33 brand.
- Regularly visit local hotels and retail stores that are on brand to develop partnerships and drive consistent business.Establish yourself as the point of contact for entire concierge team to help drive business to venue.
- Collaborate with local businesses to establish awareness and create mutually beneficial promotional activities and packages.
- Stay informed about local events, attractions, and trends to offer recommendations to guests and enhance their experiences.
- Monitor and track booked covers (reservations) weekly basis to quantify the effectiveness of outreach efforts.
- Analyze data and trends to identify areas for improvement and develop strategies to increase bookings and guest satisfaction.
- Report findings and progress in nightly and weekly GRM reports, highlighting successful initiatives and suggesting modifications and updates as needed.
- Oversee the Noble 33 program, which caters to on-brand members seeking exclusive experiences and privileges.
- Curate and maintain the member base, ensuring that they receive seamless and exceptional services.
- Provide upscale guest service experiences for new and current members
- Develop and implement strategies to attract new members and retain existing ones.
- Continuously enhance the program by identifying opportunities for improvement and offering new benefits.
- Work closely with the marketing team to align messaging and branding across all channels.
- Provide input and insights on client preferences and expectations to guide marketing campaigns.
- Ensure that all marketing collateral, including print materials, digital content, and social media posts, meet the high standards of Noble 33.
- Assist with photo shoots and social media activities to showcase the brand and engage with clients effectively.
- Track and share notables/celebrities and share in nightly and weekly reports with marketing for PR purposes.
Specific Job Knowledge & Skills:
- Minimum of 3 years in similar leadership role.
- High School Diploma/GED, post-high school education preferred .
- Basic math skills.
- Ability to communicate effectively verbally and in writing.
- Strong leadership skills.
- Ability to exceed expectations of guests and team members.
- Excellent time management skills.
- Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.
- Must be organized, self-motivated, and proactive with a strong attention to detail.
- Strong hospitality foundation, ability to coach, build a team, problem solve, and leadership skills requires.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 45 pounds without assistance.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid Time Off
We offer opportunities for growth and development. We pride ourselves on our fast-paced culture supported by leaders who propel you to your full potential. If you want to join our dynamic team, we invite you to apply!
