Guest Relations Supervisor - Miami

At Brightline, we believe in creating meaningful connections through exceptional experiences. We're creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, forward-thinking, and interested in shaping the future of travel with us, we'd love to hear from you.
Your Purpose:
As a critical member of the Brightline Station Operations team, you will assist the Station Manager's direct daily operations and all aspects of the business within the station, keeping safety at the forefront of everything you do. While working closely with the Rail Operations and Security teams, and liaising between additional departments, you remain focused on ensuring a smooth and efficient, hospitable and comfortable travel experience is encountered by all our guests. Though you report to the Station Manager, your daily interactions will mostly be with guests and all station teammates. You will rotate as a Duty Manager and monitor schedules and communication activities in all areas. Additionally, while this role is primarily based in Miami, you will be required to travel to our south regional Aventura station to support on occasion.
Your Role:

• Create a culture of engagement, learning, and team development.
• Motivate teammates and maintain a positive work environment while ensuring the entire team reflects Brightline's values.
• Celebrate successes and recognize the contributions of teammates.
• Assist the Station Manager in disseminating operating procedures related to station appearance and performance reporting.
• Interact with guests on a regular basis throughout the station to obtain feedback on quality of product, service levels and overall satisfaction and respond to complaints as necessary.
• Ensure deliveries received while on duty are stored and recorded appropriately.
• Stay on top of inventory levels for office supplies, cleaning supplies, and F&B products to ensure proper levels according to the expected consumption levels.
• Be the Subject Matter Expert trained on all mobility tools and processes.
• Engage with mobility partner leaders to promote an efficient, high-quality guest experience.
• Ensure all Mobility drivers are adhering to uniform & grooming policies and following SOPs.
• Stay up to date on company policies and terms of service; ensure these live in our stations and teammates are aware of updates and/or changes.
• Travel to the Aventura station to provide support at the direction of GMs.

We are a new business model - agile and evolving. The job description isn't meant to be a complete list of your qualifications or all the things you'll do.
You:

• You have 2 or more years of operational experience in a hospitality operation.
• You can report to all south regional stations, including Miami, Aventura, and Fort Lauderdale.
• Knowledge of F&B operations/standards preferred.
• Knowledge of inventory management/logistics.
• Working well under pressure you are equally good at taking direction, as you are giving it.
• You have previous experience with ensuring policies and procedures are closely followed.
• You are a minimum of 18 years old.
• You are safety-focused in your day-to-day life; ever-vigilant to inform and help others to stay safe in their environment.
• You are able to work shifts, including early mornings, nights, weekends, holidays and long hours at times.
• Knowledge of the prevention of foodborne illnesses and health regulations is not required but a PLUS.
• The ability to speak multiple languages is not required, but a PLUS.

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida, California, and Nevada. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country.
Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.