Guest Experiences Manager

The Front Desk&nb

QUALIFICATIONS:

 

• Outgoing, friendly personality.
• Highly motivated individual who demonstrates organizational, planning, and interpersonal skills. Initiative and the ability to follow through are essential.
• Possess excellent communication skills (English, oral and written) with poise and confidence in personal contact with resort guests and fellow associates.
• Understanding of genuine hospitality; we are here to create a most memorable experience for each guests.
• Computer skills, including Word, Excel, Publisher, PowerPoint and Outlook.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations

 

RESPONSIBILITIES:

 

• Lead Resort Signature Guest Experiences. Signature Guest Experiences include structured individual and group activities such as Beehive Tour, Charcuterie Making Class, Wine Blending Class, Garden and Chicken Coop Tour etc.
• Collaborate with Hotel Manager, Director of Marketing and Director of Sales in the planning, implementation and facilitation of Signature Guest Experiences.
• Support and assist in the marketing of Signature Guest Experiences to the community, resort guests and staff as needed.
• Invite resort guests to participate in Signature Guest Experiences taking place during their stay. Complete reservations, post experience participation costs to guest room and send confirmation of participation when necessary through Alice messaging tool.
• Greet resort guests throughout the property, fostering a positive experience, tending to their needs as they arise.
• Promote onsite outlets to guests during their stay. Our onsite outlets include three restaurants, two swimming pools, pickleball and bocce courts, croquette lawn, Coop (a boutique retail store) and a Market.
• Secure onsite, and at times offsite, dining reservations for resort guests during their stay.
• Periodically, this position will be responsible for planning, coordinating and implementing larger-scale events in collaboration with the Banquet’s Department.
• Stay current with trends in the field of recreational programming that foster a luxury, sustainable, relevant experience for our guest profile.

 

 

Welcome

Although there's plenty to do in the Napa Valley Wine Country, many of our guests find that once they're here, they don't want to leave. One of the best Napa Valley resorts, Carneros Resort and Spa makes it easy to settle in and relax, offering everything you need for a self-contained vacation.

ACCOMODATIONS

The Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages – combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests.Our Guests choose from one of our 86 luxurious cottages, 10 perfectly appointed two-bedroom suites or expansive 2 and 3 bedroom homes.

MAGNIFICENT POOLS

Relax at our infinity edge adult pool and hot tub overlooking the rolling hills and vineyards of Carneros or our family pool area with an elevated deck with shade trellis infinity edge lap swimming pool, children’s pool, hot tub and Snack Shack.

THREE FULL-SERVICE RESTAURANTS

Once you've settled in at Carneros Resort and Spa, you may never want to leave. Luckily, you don't have to, with an abundance of Napa Valley dining options located right on the premises.

Our Executive Chef takes full advantage of the finest local, organic, and sustainably raised ingredients. Our culinary garden allows us to pick the freshest ingredients right on our grounds, and we craft our own breads, pastries, and charcuteries. What we don’t make or grow onsite, we try to source within a 150-mile radius of the Resort for the ultimate in flavor and freshness.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

USD $56,150.00/Yr.
USD $61,652.70/Yr.
USD $73,983.24/Yr.