AddressRequired Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
OVERVIEW
Come join the SBSEG Service Experience Design and Management team” as the lead for Service Experience Strategic Implementation in SBSEG Customer Success.
In this role you will work in partnership with Service Design and Experience Management, Modern Ops and Expert Network teams to implement service design plans, standardize Strategic Implementation across ecosystems, develop operational oversight systems and ensure program readiness for SBESG customer experience and product support.
This role will be deeply involved in developing business continuity, achievement of efficiency optimization and customer experience outcomes as well as business continuity planning. In addition this role will be instrumental in advancing our cost to serve analytics, budget planning and Strategic Implementation of labor strategy, channel mix and root cause analysis to drive continuous improvement.
Responsibilities:
Please refer the Job description for details
