AddressWhy us?
The Embassy Suites by Hilton Denver Downtown and Convention Center
Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality!
This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area.
The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team!
Submit your resume and application today!
Rooms – This adventure gives you the ability to test your hospitality skills in a fast paced environment and see how much of an impact you have on the overall hotel operation.
Job Overview
To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence
Responsibilities
Handle multiple property reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice.
Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc.
Ensure accurate billing set-up for prompt and accurate processing.
Identify, block and process staff and VIP and comp room reservations with each group.
Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels.
Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager.
Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction.
Audit all assigned group blocks, room rates and concessions against PMS per contract once group has turned definite.
Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block. Update as necessary as Group Rooms pick-up and/or cut-off date has been reached. Seek approval for additional rooms beyond contracted block as needed.
Create StarGroups websites and links as necessary. Communicate details with Convention Services and meeting contact.
Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call in groups.
Review rooming lists for accuracy of information, format and billing requirements. Identify, process and block rooms for staff and VIP lists as necessary
Block special request reservations and suites required. Facilitate special requests using StarGuest as well as direct property communication.
Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary.
Facilitate coordination between housing bureaus/meeting planners and hotel to ensure efficient usage of Reservation Connection and/or Reservation Cross Check tools as necessary.
Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments.
Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary.
Prepare all necessary reports and for each hotel's Group Pick Up meeting - be prepared to discuss pickup and trending of groups during meeting.
Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.
Qualifications
Education/Formal Training
4-year college degree or equivalent hospitality experience.
Experience
Previous sales, hospitality &/or analysis experience preferred.
Knowledge/Skills
Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
Alphabetizing, grammar and punctuation skills. Standard business letter formats.
Strong editing skills.
Excellent attention to detail and multi-tasking skills
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to respond to telephone inquiries and handle clients and associates
Ability to use a computer, file, check diary
Excellent speech communication skills necessary to communicate clearly with customers and other departments.
Excellent comprehension and literacy required to read contracts, manager's letters and help prepare contracts and proposals.
ID:2024-21736
Position Type:Regular Full-Time
Property:Embassy Suites Denver
Outlet:Hotel
Category:Sales & Marketing
Min:USD $23.00/Hr.
Max:USD $24.00/Hr.
Address:1420 Stout St
City:Denver
State:Colorado
EOE Protected Veterans/Disability
