Group Rooms Coordinator

Some Unique Perks:

• Hilton Hotel Rates Starting at $40
• On-Site Parking Benefits
• Free Gym Access
• 25% off Employee Restaurant Discount
• Employee Game Room/Lounge 
• Complimentary Employee Meal
• EcoPass Transit Program 

The Curtis Hotel, a “Stay Happy, Work Happy!” aesthetic: Calling all dashboard drummers, hairbrush singers, and firefly chasers- Welcome to the Curtis Hotel! Our playful yet professional attitude is what we live by and surround ourselves with others that have the same outlook on life. We don’t believe that we clock out of life when we come into work, but that work is an extension of our day-to-day. We are the simple, happy-go-lucky, delightfully tucked into a stunning, truly iconic hotel.

Make It Rain: What do you get when you mix extraordinary determination with a lively fun environment? The Curtis Sales Squad!  If you have a go-getter personality, fueled with optimism and ambition, look no further. On your marks, get set, GO!

Want to see for yourself? We totally get it. Words don’t do us justice. Take a sneak peek at all the fun you’ll have in the video below:

https://sagehospitalityllc.box.com/s/y6i4bimpjq81jcyrtgbadwlpmq96ozg0

Application window will be availble until Thursday, January 11, 2024.

To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence

• Handle multiple property reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice.
• Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc.
• Ensure accurate billing set-up for prompt and accurate processing.
• Identify, block and process staff and VIP and comp room reservations with each group.
• Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels.
• Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager.
• Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction.
• Audit all assigned group blocks, room rates and concessions against PMS per contract once group has turned definite.
• Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block. Update as necessary as Group Rooms pick-up and/or cut-off date has been reached. Seek approval for additional rooms beyond contracted block as needed.
• Create StarGroups websites and links as necessary. Communicate details with Convention Services and meeting contact.
• Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call in groups.
• Review rooming lists for accuracy of information, format and billing requirements. Identify, process and block rooms for staff and VIP lists as necessary
• Block special request reservations and suites required. Facilitate special requests using StarGuest as well as direct property communication.
• Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary.
• Facilitate coordination between housing bureaus/meeting planners and hotel to ensure efficient usage of Reservation Connection and/or Reservation Cross Check tools as necessary.
• Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments.
• Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary.
• Prepare all necessary reports and for each hotel's Group Pick Up meeting - be prepared to discuss pickup and trending of groups during meeting.
• Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.

Education/Formal Training

4-year college degree or equivalent hospitality experience.

Experience

Previous sales, hospitality &/or analysis experience preferred.

Knowledge/Skills

• Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.  Standard business letter formats. 
• Strong editing skills.
• Excellent attention to detail and multi-tasking skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to respond to telephone inquiries and handle clients and associates
• Ability to use a computer, file, check diary
• Excellent speech communication skills necessary to communicate clearly with customers and other departments.
• Excellent comprehension and literacy required to read contracts, manager's letters and help prepare contracts and proposals.

Note: If your experience isn't a perfect match for the job description, but you're still a good fit for the role, apply. We want to work with smart people who are good at their job, and, a lot of time, those people have non-linear career paths. 

Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.