Global Technology Analyst I AV Support Services

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.  

The Global Technology Analyst I – AV Support Services is an integral part of Latham’s Technology team. This role will be responsible for providing high-touch audiovisual (“AV”) support across the firm, while consulting with customers to see what features they need for their meeting and determining the best platform to use (Zoom Webinar, Zoom Meeting, Microsoft Teams Meeting, WebEx, LoopUp, etc.). This role will be located in our New York office.

Other key responsibilities include:

• Hosting prep calls with the customer and guest speakers to ensure their audio, video, Internet, etc. meet specifications and advising them on how to optimize their presentation experience
• Hosting meetings as needed, including managing the virtual meetings features such as screen sharing, recording, polling, breakout rooms, and muting
• Providing post-event support including attendance reports and edited recordings
• Coordinating scheduling events in the firm’s Event Management Software, Outlook, and other systems
• Installing, configuring, supporting, and troubleshooting audio/visual hardware such as cameras, lighting, microphones, projectors, sound equipment, cabling, and connectors

We’d love to hear from you if you:

• Possess advanced knowledge of the various technologies, techniques and equipment used for high quality videoconferencing, audioconferencing, projecting, and other meeting support technologies. (e.g. control systems, video systems, audioconference phones, microphones, projections, speakers)
• Demonstrate the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems and test, recommend, and implement solutions to technology problems
• Exhibit the ability to provide quick and creative audiovisual solutions if conference room equipment fails

And have:

• A High School Diploma or equivalent; preferably a Bachelor’s Degree or an equivalent in Computer Science, Audiovisual, or Information Systems
• Certifications from AV manufacturers or integrators (e.g., Extron or Crestron) and industry organizations (e.g., AVIXA, CTS) will be considered a plus 
• A minimum of three (3) years of technology support experience with PC hardware/software
• Advanced knowledge of audiovisual equipment including video codecs, projectors, microphones, and cameras
• Experience with videoconferencing platforms including Cisco, Zoom, Teams, etc.

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Please click here to view the full job description for this role.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. 
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