Consumer Product Strategy Manager I - Global Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description:

Bank of America is committed to ensuring fair and consistent treatment for Consumer and Small Business remediation efforts. To drive enterprise wide consistency & accuracy, the Remediation team provides ‘in house’ remediation for impacts to Bank of America (the Bank)’s customers. Remediation consists of dedicated resources with expertise to manage the end-to-end execution of ongoing and one-time remediation efforts.

The Remediation Team performs customer remediation for the following products:

• U.S. Consumer Card
• Consumer Finance (Gold Option/Gold Reserve)
• U.S. Consumer Checking
• U.S. Consumer Savings
• U.S. Small Business Checking
• U.S. Small Business Savings

This role will manage a team responsible for processes that support remediation efforts for Consumer (card/deposit) and Small Business products. Oversees the operations, workflow and project management for efforts impacting the team. This position requires determining key priorities for their team while also providing analytical and technical guidance to drive project completion within timeframes.

Responsibilities include participating in audits and exam oversights, communicating business trends to senior leadership, and guiding all aspects of project development. Proven experience at developing technical skills of their team. Sound knowledge of SAS / SQL, financial statements, and business processes preferred.

Job Description:

This job is responsible for managing a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

Responsibilities:

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance
• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
• Maintains strategic relationships with peers and counterparts across product, technology, and business control functions

Required Skills: (Must have these skills to be minimally qualified)

• 7+ years of people management experience.
• 5+ years of project and issues management experience.
• Prior knowledge and experience with Consumer (card/deposit) and Small Business products including types of fees, payment applications, interest calculation, rewards, statements.
• Ability to navigate in customer system of records (TSYS, Impact/BOSS, Rewards SuperStation) to confirm and research transactions.
• Project Management – ability to track progress on work priorities, identify problems/issues, and develop contingency plans as necessary.
• Business Acumen & Relationships - Proven ability to establish and develop interpersonal relationships and work collaboratively with multiple levels of the organization, cross-functional teams, and across multiple work locations.
• Organizational Skills - Highly organized, detail-oriented, self-starter with strength to think in a fast-paced and challenging environment.
• Adaptability - Willingness to improve, develop skills, innovate, and adjust priorities in response to changing work demands and business expectations.
• Risk Management - Ability to identify, resolve or escalate issues to ensure that program timelines are met.
• Communication skills - Communicates with candor and transparency, complex ideas and issues using clear, concise, and understandable language (presentation and influencer).
• Technical skills - Proficient in Microsoft Office Applications (Word, Excel, PowerPoint) and Adobe Pro.
• Partnering Skills - Ability to work independently as well as part of a team. Intellectually curious and willing to dive into complete issues\problems and solve.

Desired Skills:

• Proven history of applying creativity & logic to solve problems.

Shift:

Hours Per Week: