Global Ownership Operations, Sr Director

SUMMARY

Posted: Apr 9, 2024
Role Number:200546704
Imagine what you could do here! Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar for Apple and our channel partners. The Ownership Operations team collaborates with partners across Apple to enable customers to receive an extraordinary experience each time they engage with Apple while optimizing sales performance. The scope of responsibilities of the team includes stores customer and team programs and tools, commercial performance, small and medium business operations, and store operations field Leadership. The Ownership Operations Leader plays a meaningful role in building Apple Retail’s key priorities and driving those initiatives globally through the Worldwide and Regional teams. Inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Key Cross-Functional partners include Store Teams, People Teams, Apple Store Online (ASO), Retail Technology, Retail Engagement and Marketing (REM).

KEY QUALIFICATIONS

• Thrives in an ambiguous, fast-paced environment operating at both strategic and tactical levels.
• Obsesses over the customer experience, including experiencing our products and services as our customers do in order to exceed customers’ expectations.
• Deep knowledge of the retail industry, commerce, and omni-channel trends.
• Proven leadership in establishing vision and goals and developing strategic and tactical execution plans. Has a consistent track record of leading highly capable global leadership teams to deliver cross-functionally.
• People Leader with proven track record to build high performing teams and strive for excellence including creating positive employee engagement, driving meaningful coaching and development, and consistently effective performance management.
• Proven collaboration and inclusion through hiring and promoting inclusive and diverse talent, encouraging all voices to be heard and valuing those voices, and serving as an example of leading a culture of belonging for others across Apple.
• Demonstrated ability to analyze data and information, identify trends and problem statements, create innovative solutions and strategies, drive implementation and execution and iterate.
• Ability to prioritize, plan, delegate, and implement global strategies and programs.
• Dedication to identifying and communicating innovative ideas in a way that gains consensus and builds partnership.
• Demonstrates Apple’s values of inclusion and diversity in daily activities.
• Takes action to ensure a safe, respectful, and inclusive environment for all team members.
• 15-20+ years of experience in Operations and Commercially focused Retail roles or equivalent experience as well as 10-15+ years of people management experience.

DESCRIPTION

The Ownership Operations Leader drives a transformative global customer and store employee experience through innovative strategies aligned with Retail and Apple business objectives. This role interacts very closely with the broader Global Retail Support (GRS) team, Online and Store leadership partners to launch, operate and optimize customer and team programs to deliver an incredible experience and enable sales performance. The Ownership Operations Leader is a key member of the Retail Leadership team, with strong accountability to the business priorities and financial planning. Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn. Role models inclusive leadership behaviors and builds, develops and retains diverse teams. The role leads a global team of Directors and Senior Managers to deliver global and cross-functional initiatives focused on customer and employee experiences, and sales performance. CRITICAL COMPETENCIES: - Strategic Mindset - Sees ahead to future possibilities and translates into breakthrough strategies - Drives Results - Consistently achieving results, even under tough circumstances - Builds Networks - Builds strong formal and informal networks. Maintains relationships across a variety of functions and locations - Collaboration - Models collaboration across Apple - Global Perspective - Thinks globally. Excels at viewing issues on a worldwide basis - Attracts Top Talent - To meet current and future business needs - Values Differences - Recognizes the value that different perspectives and cultures bring - Builds Effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals - Obsesses over the Customer Experience - Anticipates customer needs and provides experiences that are beyond expectations - Approach Problems Flexibly - Recognizes the best solution isn’t always the one that seems easiest or most direct and adapts approach seamlessly

EDUCATION & EXPERIENCE

Master’s degree in relevant field (MBA a plus) or equivalent experience

ADDITIONAL REQUIREMENTS

• 20% travel required

Please refer the Job description for details