Global Dealer Forecasting & Work Tool S&Op Program Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure.  Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs.  Join us.

Job Summary:

The Global Dealer Forecasting and Work Tool S&OP Program Manager position is responsible for critical enterprise S&OP processes and various programs involving machines and Work Tools. This includes a team of 3 Dealer Regional Forecasting Specialists and their Global Supervisor, a Work Tool S&OP Process Specialist and providing work direction for any program related resources.

What You Will Do:

• Ownership of the monthly process development, management, and execution of the One Forecast (monthly statistical Dealer sales forecast at the sales model and Dealer code level), a critical input to the enterprise machine S&OP process and the creation of machine order ranges (at the Dealer code and sales model level). 
  • This includes forecasting at the Dealer Ordering Codes, sales model level.
  • Communication and negotiation with process partners involved in the Dealer S&OP process – specifically the Dealer Sales Forecasting elements.
  • Attend and lead critical monthly S&OP process element meetings related to One Forecast with key enterprise process partners.
  • Ensures that the One Forecast (at the Dealer and sales model level), a critical input to the order range planning process, is as accurate as possible to direct available machines to the right place at the right time to support sales to end customers and achieving target PINS by region and district.
  • One Forecast Digital Product Ownership - including continued innovation, education, training, life cycle management, cost management, KPI management, collecting ongoing business needs and developing the MGPP.
  • Serve as the enterprise expert in the Dealer Sales Forecasting area including providing training, coaching and any other asks for education in this subject matter.  
  • Expected continued professional development in the business forecasting space.
  • Coaching and consulting of Dealers in the continued pursuit of excellence in the forecast accuracy metric.

• Serve as the main liaison with the MSEP (Machine Sales and Excellence Program) Team members in annual target setting of the program metrics that pertain to Machine and Dealer S&OP process elements.

• Leadership of the Global Work Tool S&OP Program – including the program oversight and management of more than 10 enterprise work streams which include:  technical development, process development, change management, pilot process implementation, process documentation, KPI development, communication, training, and global deployment of the full solution.    

• Management of the Global Work Tool S&OP process and resulting digital product, post implementation, including:
  • Execution of the monthly global process
  • Ongoing management of education, KPIs, training, innovation, life cycle, cost, business needs and MGPP of the One Forecast Digital Product.

• Provide direct daily support to the Director of Sales & Operations Planning and peers – as needed to support other critical enterprise initiatives in the machines and Work Tools areas.

• Leading other enterprise programs, as needs develop in the machine or Work Tool S&OP environment. 

Education Requirement:

4-year degree in related field

What You Have: Skills & Experiences :

Customer Focus:
• Facilitates creation of the 'right' products and services to resolve customer business issues.  This includes ensuring voice of customer (VOC) is taken into account in digital product management and process development efforts.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement, critical to the success of both the One Forecast process as well as the delivery of program requirements.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

•  Possesses existing Work Tool industry or business knowledge & experience

•  Has Machine and Dealer S&OP process experience  

Decision Making and Critical Thinking:
• Differentiates assumptions, perspectives, and historical frameworks to ensure that the right inputs are considered as processes and programs are managed and delivered.
• Evaluates past decisions for insights to improve decision-making process, continuously improving the process and program outcomes.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
Effective Communications:
• Reviews others' writing or presentations and provides feedback and coaching – ensuring messages are appropriate for the intended audiences, helping to craft strong stories and business cases. 
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
Negotiating:
• Works to achieve win-win in negotiations, rather than taking a win-lose approach.
• Uses active listening and probing techniques to surface problems, issues, and interests.
• Demonstrates a willingness to examine own position, putting ego aside, listening to feedback and striving to find the best solution to problems.
Problem Solving:
• Ensures capture of lessons to be learned from a problem-solving effort, using plan-to-check-act (PDCA) and after-action reviews  on a regular basis.
• Uses varying problem-solving approaches and techniques as appropriate, focusing on the process and not the person.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.

•  Has Lean Leadership/Manufacturing and 6 Sigma Black Belt Knowledge and Experience

•  Exhibits professional forecasting / data analytics knowledge

Relationship Management:
• Effective at conducting reviews of work effort, progress, issues, and successes – for direct reporting team or program teams.
• Maintains productive, relationships with enterprise process partners, Dealers, working team and other including third party service providers.

• Empowers others to establish collaborative, healthy relationships and demonstrates a focus on teamwork rather than individual achievements.

• Exhibits prior supervisory or manager experience

• Possesses experience in working with independently owned Dealerships in the machine and Work Tool industry
Project Management:
• Plans, estimates, staffs, organizes and monitors significant projects.
• Identifies risks and vulnerabilities; creates contingency plans.
• Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
• Maintains open communication among project participants and interested parties.
• Communicates reporting requirements; creates monitoring and control mechanisms.

• Demonstrates large scale program management and process development / deployment experience

•  Possesses digital product management experience

Additional Information

The location for this position is Peoria, IL

Domestic relocation assistance is available for this position.

This position may require up to 25% travel.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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