General Manager

The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees while maintaining the integrity and quality standards of the property. Responsible for effective communication across staff and with corporate office.

ESSENTIAL FUNCTIONS

Approach all encounters with guests and team members in a friendly, service-oriented manner

Regular attendance is required in compliance with TGC standards, as required by scheduling, which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working

Must be able to convey information and ideas clearly, both oral and written

Comply at all times with TGC standards and regulations to encourage safe and efficient hotel operations

Must work well in stressful, high-pressure situations

Manage all sources of revenue to include rooms, food and beverage, internet and others. Ensure all departments are profitable and maintain strong working relationships

Create local marketing plans and pricing strategies and get to know each market segment. Respond quickly to changing market conditions and revise strategies accordingly

Must be able to evaluate and select among alternative courses of action quickly and accurately

Actively participate in sales discussions, meetings and plans. Know key account executives and business base

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Promote TGC’s philosophies and Culture throughout the hotel to both team members and guests

Manage monthly financial reports and know at all times where the hotel stands against budget

Manage human resources functions of the hotel by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings

Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests

Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program

Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws

Tour the operating departments daily making adjustments as needed via departmental leads

Conduct daily staff meetings, and review future sales and operations efforts

Daily property walk of the hotel to ensure clean and safe environment

Weekly property walk throughs with all department heads, addressing cleanliness and repairs in various areas and maintain logs on walk throughs for follow up

Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need

Ensure complete processing of invoices daily by using the A/P process

Actively participate in required MOD program as needed

Must be able to prioritize departmental functions to meet due dates and deadlines

Be in public areas during peak periods, greeting guests and offering assistance as needed

Must be able to work with and understand financial information and data, and basic arithmetic function

Attend meetings/training as required by management, maintain all required certification, and ensure staff is compliant with training

Ensure property is always “guest ready” and can therefore pass quality assurance inspection

Job Type: Full-time

Pay: $55,000.00 - $72,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Weekends as needed

Experience:

• Hotel Management: 2 years (Required)
• General Manager: 1 year (Preferred)
• Marriott: 1 year (Preferred)
• Fosse: 1 year (Preferred)

Work Location: In person