General Manager (Automotive Dealership)

The General Manager is responsible for the overall management of the dealership on a day-to-day basis in a professional manner that is consistent with McGee Automotive Family’s core philosophies, principles, and values.

The General Manager will be held accountable to:

• Achieve maximum results in sales volume, gross profit, customer satisfaction, and employee productivity by using motivational leadership and effective administration to create an environment of high productivity.
• Effectively assemble, motivate, train, mentor and provide leadership to a team of associates that embraces McGee’s mission and core values.
• Create a collaborative team-oriented culture that maximizes each individual’s potential.
• Ensure that all company policies, procedures, programs, and strategies are followed and executed effectively.
• Implement effectively all the duties, responsibilities, and requirements outlined in this job description.
• Set a professional standard that always reflects favorably on McGee.
• Maximize the revenue generation and profitability of the dealership.
• Reports any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees to management.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Employee Management:

• Maintains staffing levels commensurate with business requirements.
• Interviews and assesses every new hire candidate prior to extending offers of employment.
• Provides enthusiastic leadership to help shape all associates attitudes and engagement.
• Develops training programs (adheres to McGee’s training programs) to ensure all associates are properly trained and continually improving their skills.
• Promotes advancement and frequent feedback in the form of performance reviews.
• Ensures that employees are always conducting themselves in a professional manner and discipline staff when appropriate.
• Guarantees new hires complete paperwork and orientation prior to start date so computers and phones are active.
• Develops appropriate onboarding program for new hires that encourages active support during the early stages of employment.
• Ensures time clock system is strictly adhered to.

Process Management:

• Consistently teaches, supports, and inspects all McGee processes and guidelines, holding department managers accountable for proper execution of such processes.
• Takes an active role in the showroom / sales desk management (working at least 10% of the sales quotes) including working dedicated shifts at the sales desk.
• Establishes procedures for positive customer experiences and frequent publication of positive online reviews.
• Handles customer complaints in a timely and efficient fashion. Takes steps to ensure the casual factors of such complaints (people or process) are identified and corrected and/or counseled.
• Ensures dealership follows Federal, state, and local laws and regulations as well as applicable manufacturer requirements.

Profitability / Asset Management:

• Responsible for generating a return, i.e., Net Profit, at or above benchmark standards and consistent with forecast.
• Prepares annual sales and profits forecast with departmental managers and submits to VP of Operations for review
• Monitors and controls expenses
• Holds department managers accountable to performing at benchmark levels for: Revenue and gross profit levels
• Customer retention
• Market share
• Customer satisfaction index
• Works with CFO/Controller to ensure accurate, timely financial statements.
• Monitor’s supply and stocking of new and used vehicles to ensure sufficient stock is maintained for forecasted sales volume while ensuring proper turnover to avoid stale inventory.
• Ensures dealership meets McGee’s standards for inventory appearance, condition of showroom and display areas, and snow removal.
• Monitors contracts in transit, rebates, customer receivables, cash clearing schedules on a weekly basis. Assists controller with collection issues.
• Inspects processes for safeguarding all dealer plates, keys, titles, certificates of origin, and sales paperwork, including needs discovery sheets, customer information, and registry paperwork.

• General Duties and Responsibilities:
• Ensures facilities are clean, properly maintained, and in good repair.
• Develops and maintains good working relationship with manufacturer personnel and lending institutions.
• Other Duties and Responsibilities as Required

McGee Automotive Family is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $180,000.00 - $250,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Montpelier, VT 05602: Relocate before starting work (Required)

Work Location: In person