Head Teller

At ServisFirst, Our Name is Our Mission.

DUTIES AND RESPONSIBILITIES

The Head Teller is responsible for delivering quality customer service through efficient handling of routine over-the-counter transactions and for recognizing and acting upon sales opportunities that present themselves during the transactions. In addition to regular Teller duties, the Vault Teller is responsible for the daily maintenance of opening, balancing and closing the vault.

The incumbent will:

• Process deposits by receiving checks and cash for deposit, verifying the deposit amount, examining the checks for necessary endorsements and requesting any required identification
• Cash checks and pay out funds to clients after verification of signatures and the availability of funds in the account from which the check is being drawn
• Provide clients with transaction receipts (e.g., deposit slips, etc.) derived from the transaction information entered into the computer
• Cross-sell the Bank’s other products and services, refer clients to proper Bank personnel
• Count and balance currency, coins and checks received daily for deposit, ensuring the accuracy of all funds counted and balanced
• Open, close and balance the vault daily
• Perform safe deposit duties by controlling access and assisting clients (in certain locations)
• Accept loan and installment payments from clients
• Balance cash drawer daily and verify cash being returned to the vault
• Balance and record teller cash and vault cash to the general ledger on a daily basis and immediately address any balance discrepancies
• Assist in opening and closing procedures while following all security precautions
• Maintain logbooks on cashbook, vault cash and vault openings
• Verify the weekly inventory of currency and coins in order to maintain a record of the transfer of funds
• Verify and dispense vault cash on designated days and record the amount of all cash dispensed; address any cash recording discrepancies
• Sell coins to the vault ensuring that all required steps are taken as stated in Bank policy and procedures
• Maintain an inventory of office supplies
• Identify and report suspicious transaction activity and potential security threats
• Assist with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to clients
• Open, verify, count and balance deposited funds removed from night depositories

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Two (2) years of banking experience in a Teller role
• Vault experience desirable
• Excellent customer service skills, as demonstrated in previous experience interacting with customers and responding to requests
• Excellent communication skills
• Knowledge of basic accounting, with experience reviewing numerical information and balancing
• Ability to accurately count and handle cash
• Knowledge of banking services and products
• Experience using Microsoft Outlook, Word and Excel

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical requirements and environmental conditions of this position consist primarily of:

• Sustained standing and sitting
• Frequently typing using a keyboard and/or calculator
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

EOE/AA