Garage Administrative Assistant

Working Title:Garage Administrative Assistant

State Role Title: Administrative and Office Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

College/Division: Business Services

Department: 100254 - Housekeeping E&G

Pay Rate: Pay Range

Specify Range or Amount: $33,000 - $34,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.
Vision
To be the national model for the engaged university: engaged with ideas and the world.
Who We Are
Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.
JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

James Madison University’s Facilities Management Department is accepting applications for a Garage Administrative Assistant. The shift is Monday thru Friday, 6:30 a.m. – 3:00 p.m., with an altered schedule during the summer.

James Madison University’s Facilities Management Department is accepting applications for a Housekeeping Equipment Repair Technician. The shift is Monday thru Friday, 7:00 a.m. – 3:30 p.m., with an altered schedule during the summer plus overtime or weekend hours when necessary.

• • Paid vacation, sick, parental, and community service leave.
  • 19 paid holidays a year including one week off for Thanksgiving Break and almost two weeks off for Winter Break.
  • Affordable health insurance; retirement through the Virginia Retirement System.
  • A work-life balance and integration program, Balanced Dukes, is designed to support and enhance the overall well-being of our employees.
  • A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Duties and Responsibilities:

• Provide support for the smooth operation of the garage by ensuring that administrative tasks are handled effectively, customer service needs are met, scheduling is organized and documentation is accurate and up to date.
• Sending and receiving emails for vehicle monthly preventive maintenance.
• Keeping the customer and the supervisor updated with the progress of the PM and cleaning of the vehicle. Notifies the customer when the vehicle is ready for pick up.
• Scanning documents and transferring notes from technicians into software, including data entry tasks.
• Pick up and delivery of customer vehicles.
• Liaising with vendors and storeroom personnel to ensure timely availability of parts.
• Answering incoming phone calls and addressing customer inquiries or concerns.
• Ensure all relevant information, such as warranty start and end dates, coverage details, and terms, is accurately recorded.
• Maintain a log or spreadsheet to track recalls, including affected vehicles, dates, and actions taken.
• The employee in this position will be considered designated, meaning the work performed is essential to university operations and the employee will be required to work during periods of authorized closings

Qualifications:

• Knowledge of automotive equipment service, repair and mechanic shop operations.
• Knowledge of data entry and computer software programs such as Excel.
• Customer service skills.
• Ability to work well with others in a fast paced environment.
• Excellent time management skills.
• Applicants must be at least 19 years old and possess a valid driver’s license for a minimum of 24 consecutive months and an acceptable Motor Vehicle Report.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Additional Posting Information:

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.