Gap Program Coordinator

This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center, serving more than 150,000 guests annually. The YMCA of the Rockies, Estes Park Center, operates a fall and spring Gap year program. The Program provides young adults with various opportunities designed to improve self-confidence, increase self-awareness, and develop critical life skills.

The Gap Program Coordinator provides leadership, assists in developing curriculum, manages projects, functions as a liaison, provides mentorship, fosters interpersonal relationships, and evaluates program performance all while building an intentional community among the Gap Program participants. In addition, the Gap Program Coordinator leads the Facilitators, Gap Fellows, and participants through the day-to-day tasks required to achieve personal growth and success at the YMCA of the Rockies.

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

• Provide leadership that is uplifting, inspiring, and empowering.
• Partner with department leaders to understand and anticipate needs that ensure alignment of workforce availability with Gap activities.
• Provide regular status reports on program performance.
• Determine scalable learning and developmental opportunities for future participants.
• Assist with facilitating recruiting events relevant to Gap programs.
• Oversee center Gap program expenditures and budget.
• Hire, advocate for, and manage a team of Facilitators. 
• Work closely with the recruiting team and Facilitators to hire participants.
• Manage Gap projects that align with strategic HR priorities.
• Ensure that activities, work projects, and programming are planned and executed thoroughly.  
• Respond to afterhours participant emergencies.
• Support Facilitators and Gap Fellows with escalated concerns and inform HR leadership of incidents.
• Function as a liaison between Gap Facilitators, participants, department directors and HR leadership.
• Ensure that social media content about the Program is adequate and appropriate.
• Build and maintain mutually beneficial relationships between the Gap Program and third-party organizations that can support Gap Program Day activities.
• Act as a strategic advisor to the HR Department regarding Gap Facilitator and participant issues.
• Manage pre-arrival communication meetings with Facilitators, participants, and departments through various outlets.  
• Facilitate weekly workshops on various topics of interest that build community and connection among Gap participants.
• Plan, organize, and invite all staff to major Gap events such as graduation.
• Possess a valid, USA state-issued driver's license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.  
• Ability to drive a 15-passenger van for day trips, overnight trips, and enrichment activities on mountain roads and in city traffic.
• Have a high level of emotional intelligence and maturity.
• Must be able to work a flexible schedule as the hours may vary and will include on-call shifts, weekends, evenings and holidays. 
• REQUIREMENTS/QUALIFICATIONS:
• Two years of general program and facilitation experience preferred.
• Must be at least 21 years of age.  
• Supervision and leadership experience.
• Must possess and maintain current CPR and WFA certifications, or willingness to obtain. 
• Possess stamina, and interest, to engage in physical indoor and outdoor activities every week. 
• Ability to interact with young adults in a mentorship and leadership role.  
• Supervise and work collaboratively with a team of Facilitators.
• Create personalized programming and plan events for Participants.
• Possess passion, knowledge, and ability in a wide range of personal hobbies (i.e., backpacking, yoga, climbing, art, music) to teach and share with participants informally.  
• Adapt to the changing needs of the program and the Participants.  
• Possess aptitude in developing trusting and collaborative relationships with multicultural participants.  
• Must be extremely organized, have impeccable accuracy and attention to detail, and possess the ability to complete tasks in a timely and efficient manner.  
• Ability to work independently, take initiative, be self-directed, and make good decisions.   
• Ability to communicate fluently in speaking, writing and reading English. 
• Proficiency with software systems and registrations. Advanced knowledge of computers for maintaining database, spreadsheets and providing general correspondence.  Knowledge of Microsoft software (i.e. Word, Excel, and Publisher.) 
• Promote a cooperative, positive and problem-solving atmosphere at all times. 
• Ability to operate office equipment: computer, telephone, copier, scanner, etc. 
• Ability to oversee and complete projects in a timely manner.  
• Perform personnel administrative tasks such as emailing or calling volunteer organizations that want to participate in Gap Program Days.
• Set healthy boundaries with participants.
• Set an example for co-workers, staff, and guests.
• HR Office Duties as needed

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion and antiracism is required.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

• Must be able to lift 40 pounds
• Must be able to walk up to two (2) miles on uneven terrain

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)
• Employer owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski and golf passes to nearby resorts & courses
• Free or discounted gear rentals for outdoor adventures
• View all YMCA of the Rockies employee perks by visiting here