Lrc Program Coordinator

University of Colorado | Denver

Official Title: Student Services INT professional

Working Title: LRC Program Coordinator

FTE:  Full Time (100%) Hybrid Modality

Salary Range: $49,763 - $53,000

Position #00356247 - Requisition #33008

Join the University of Colorado Denver

About the University of Colorado - Denver
The University of Colorado Denver is the state's premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit ucdenver.edu.

Job Description

• The Learning Resources Center (LRC) strives to support all students during their academic journey here at the University of Colorado Denver (CU Denver) by creating an unparalleled student experience that:
• Empowers students to achieve their true learning potential
• Fosters meaningful interactions through peers, faculty, and staff
• Develops human capacity through independent learning and critical thinking

The LRC understands that most students today use technology as a learning tool, and it is imperative for us to consider and implement different strategies to support student learning in that virtual space. Responsibilities include developing and implementing new marketing and outreach strategies/initiatives, such as creating class announcement/promotional videos for the Supplemental learning programs. This position contributes to  social norming campaigns under the guidance of the LRC Director that counter stigmas associated with seeking peer tutoring services, supplemental learning, or related academic support services.

Reporting to the Director, the Program Coordinator is responsible for coordinating with the Director to support Supplemental learning programs. The Program Coordinators oversee the coordination of services, which includes supervision, training, and development of undergraduate and graduate peer mentors and supplemental learning leaders, as well as promotion and marketing of services to students through classroom visits and various social media platforms. This position will also assist with the collection of data for program improvement, while supporting the LRC's international tutor training and certification through the College Reading and Learning Association (CRLA).

The coordinator approves and processes Supplemental Learning Leaders' time sheets, as well as monitors peer educators recorded time to ensure payroll accuracy. The coordinator collaborates with students and peer educators to resolve communication issues and conflicts, clarify program expectations, academic honesty policies, and answer general questions regarding LRC services.

 Job Responsibilities:

• Serve as primary supervisor for the Supplemental Learning Leaders (student hourly mentors). Will be required to develop and implement recruitment plans, selection processes, and hiring of qualified student peer educators.
• Collaborate with the Director and other coordinators to coordinate pre-semester and semester-long training for all peer educators at the Learning Resources Center and maintain the Supplemental Learning training manual and training materials.
• Collaborate with the LRC team in the development of plans for program expansion into new courses while simultaneously sustaining the current scope of offered courses.
• Assist the Director with ongoing development of the Academic Support Programs at the LRC.
• Develop and conduct feedback evaluation processes with student staff, determine peer educator schedules, coordinate payroll, help market the programs and update the services website.
• Maintain program data in the Inspire/Civitas appointment system.
• Collect and analyze data for program improvement, while also maintaining the LRC's international tutor training program certification through the College Reading and Learning Association (CRLA), and/or other appropriate certifications.
• Stay current with science of learning research, the scholarship of teaching and learning, universal design principles, learning technology, and other relevant areas.
• Develop and maintain strong partnerships with the Center for Identity and Inclusion, Disability Resources Office, TRIO and McNair programs, First Year-Experiences, Veteran Student Services, Office of International Affairs, Student Success initiatives, Math and Stats Support, and Writing Center and other partner campus offices to provide a strong network of support for undergraduate students.
• Other duties as assigned.

Conditions of Employment

This position requires an onsite presence on campus up to 5 days a week but will allow for up to two remote days after a probationary period.

As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19, but is not required. COVID recommendations and information can be found at: https://www.ucdenver.edu/coronavirus.

Compensation and Benefits

The salary range (or hiring range) for this position has been established at $49,763 - $53,000.  

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline

Applications will be accepted until the position is filled. Preference will be given to complete applications received by Apr 1, 2024, 11:59:00 PM, however the application will close by Apr 15, 2024, 11:59:00 PM. Those who do not apply by this date may or may not be considered. 

Required Application Materials

To apply, please visit: http://www.cu.edu/cu-careers and attach:

• A cover letter which specifically addresses the job requirements and outlines qualifications
• A current CV/resume
• List of three references (we will notify you prior to contacting both on and off-list references)
• Additional materials added here if applicable

QUESTIONS: Neecee Matthews-Bradshaw, neecee.matthews-bradshaw@ucdenver.edu.

Background Check Policy

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

Diversity and Equity

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu. 

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

Qualifications you already possess (Minimum Qualifications)

•  A bachelor's degree in communication, higher education, counseling, student affairs, public administration, social work, economics, engineering, science, mathematics, psychology, or a directly related field from an accredited institution.
• One (1) year of professional level experience in providing learning support services in a higher education setting. 

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Preferred Qualification to possess (Preferred Qualifications)

• Two (2) years of related professional experience in Student Services, including recruiting, hiring, developing, and evaluating student employees, preparing and conducting peer educator training and experience in supporting the success of students from ethnically and culturally diverse populations.
• Additional Experience with the CRLA certification process, also preferred.

 Knowledge, Skills, and Abilities

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Flexibility to adapt to program modifications aimed at continuously improving of the programs.
• Outstanding customer service skills.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Demonstrated knowledge of student learning theories and best practices to facilitate student learning, growth, and development.
• High attention to detail and ability to multitask in an energetic and fast-paced office environment.
• Strong computer skills with knowledge of Microsoft Office products, particularly Access and Excel.
• Demonstrated knowledge of different technologies to deliver tutoring and/or student services; best practice understanding of how to leverage campus technology to support student learning.
• Demonstrated experience working with diverse students and keeping a Diversity, Equity, and Inclusion (DEI) lens when creating and implementing programming.